Senior Lead, CX Transformation Programmes – RHB Bank
Role Summary
The Senior Lead, CX Transformation Programmes is responsible for overseeing the RHB Way Programme to ensure timely deliverables and budget control. This role plays a critical part in designing and implementing a culture programme that embeds the RHB Way and enhances customer experience across the organization.
Job Description
In this role, you will manage day-to-day operations of the CX Transformation Programmes, collaborating with various teams to drive cultural change and improve customer experience. You will be instrumental in planning and executing recognition programmes and change management strategies.
Key Responsibilities:
- Oversee the RHB Way Programme to ensure timely deliverables.
- Design and implement a culture programme to embed the RHB Way.
- Plan and execute customer experience recognition programmes.
- Develop and manage change management plans.
- Manage the CX competency framework effectively.
- Serve as a gatekeeper for product and service changes.
- Collaborate with cross-functional teams to drive initiatives.
Job Requirements
Proven experience in programme management and governance.
Strong understanding of customer experience principles.
Excellent communication and interpersonal skills.
Ability to design and implement change management strategies.
Experience in managing budgets and timelines.
Familiarity with risk and compliance frameworks.
Leadership skills to drive cultural change.
Quick Info
Company
RHB Bank
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Programme Management
Customer Experience
Communication
Change Management
Budget Management
Leadership
Interpersonal Skills
Senior Lead, CX Transformation Programmes - Frequently Asked Questions
What is the salary for a Senior Lead, CX Transformation Programmes at RHB Bank in Kuala Lumpur?
RHB Bank has not disclosed the salary for this role. Senior Lead, CX Transformation Programmes positions in Kuala Lumpur typically pay RM999–RM16,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Senior Lead, CX Transformation Programmes job located?
This Senior Lead, CX Transformation Programmes position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Senior Lead, CX Transformation Programmes role?
RHB Bank is looking for Proven experience in programme management and governance.; Strong understanding of customer experience principles.; Excellent communication and interpersonal skills..
How do I apply for this Senior Lead, CX Transformation Programmes job at RHB Bank?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
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