Senior Technical Account Specialist (Fixed Term Contract) at NTT MSC Sdn Bhd - Selangor

The Senior Technical Account Specialist will manage customer relationships and provide technical guidance on cloud and infrastructure solutions while leading incident management efforts. This role is pivotal in ensuring customer satisfaction and driving service improvements.

Join NTT DATA, a leader in technology services, as a Senior Technical Account Specialist. In this role, you will act as a trusted technical advisor, managing multiple customer accounts and providing strategic guidance on cloud, infrastructure, and networking best practices. You will also lead incident management efforts during critical situations, ensuring compliance with service level agreements and driving service restoration activities.

Your responsibilities will include assessing customer environments across Azure, AWS, and GCP, identifying improvement opportunities, and developing technology roadmaps. You will collaborate with various teams to support technical responses for RFI and RFP opportunities, ensuring customer satisfaction and service excellence. This position offers exposure to diverse enterprise environments and technologies, with strong career growth potential in a collaborative and innovative setting.