Service Delivery Manager – Crossroad Solutions Sdn Bhd
Role Summary
The Service Delivery Manager will ensure optimal service delivery, manage client relationships, and enhance performance metrics while coordinating with internal teams to resolve issues and improve client satisfaction.
Job Description
The Service Delivery Manager at Crossroad Solutions Sdn Bhd will oversee the delivery of services to clients, ensuring that all contractual obligations are met. This role involves managing client relationships, coordinating with internal teams to optimize service delivery, and resolving any issues that arise. The manager will also monitor service performance metrics, implement improvements, and ensure compliance with industry standards. Additionally, they will be responsible for preparing reports and conducting regular reviews to enhance client satisfaction and service efficiency.
Job Requirements
Proven experience in service delivery management or a related field
Strong understanding of service level agreements (SLAs)
Excellent communication and interpersonal skills
Ability to manage multiple projects simultaneously
Proficient in performance metrics and reporting
Problem-solving skills and attention to detail
Experience with client relationship management
Familiarity with IT service management frameworks
Quick Info
Company
Crossroad Solutions Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Service Delivery Management
Client Relationship Management
Performance Metrics
Problem-Solving
Communication
Project Management
IT Service Management
Attention To Detail
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