Service Delivery Manager – Crossroad Solutions Sdn Bhd
Role Summary
The Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that all contractual obligations are met. This role involves managing client relationships and coordinating with internal teams to optimize service delivery and enhance client satisfaction.
Job Description
The Service Delivery Manager at Crossroad Solutions Sdn Bhd will engage in day-to-day operations that include managing client interactions and resolving service-related issues. The work environment is dynamic, requiring collaboration with various internal teams to ensure high-quality service delivery.
Key Responsibilities:
- Oversee the delivery of services to clients.
- Manage client relationships to ensure satisfaction.
- Coordinate with internal teams to optimize service delivery.
- Monitor service performance metrics and implement improvements.
- Ensure compliance with industry standards.
- Prepare reports and conduct regular reviews.
- Resolve any issues that arise during service delivery.
Job Requirements
Proven experience in service delivery management or a related field.
Strong understanding of service level agreements (SLAs).
Excellent communication and interpersonal skills.
Ability to manage multiple projects simultaneously.
Proficient in performance metrics and reporting.
Quick Info
Company
Crossroad Solutions Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Service Delivery Management
Client Relationship Management
Performance Metrics
Problem-Solving
Communication
Attention To Detail
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