Service Delivery Manager at Crossroad Solutions Sdn Bhd - Selangor
This job is no longer accepting applications.
It was posted on 8 June 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that all contractual obligations are met. This role involves managing client relationships and coordinating with internal teams to optimize service delivery and enhance client satisfaction.
Job Description
The Service Delivery Manager at Crossroad Solutions Sdn Bhd will engage in day-to-day operations that include managing client interactions and resolving service-related issues. The work environment is dynamic, requiring collaboration with various internal teams to ensure high-quality service delivery.
Key Responsibilities:
- Oversee the delivery of services to clients.
- Manage client relationships to ensure satisfaction.
- Coordinate with internal teams to optimize service delivery.
- Monitor service performance metrics and implement improvements.
- Ensure compliance with industry standards.
- Prepare reports and conduct regular reviews.
- Resolve any issues that arise during service delivery.
Job Requirements
Proven experience in service delivery management or a related field.
Strong understanding of service level agreements (SLAs).
Excellent communication and interpersonal skills.
Ability to manage multiple projects simultaneously.
Proficient in performance metrics and reporting.
Service Delivery Manager - Frequently Asked Questions
What is the salary for a Service Delivery Manager at Crossroad Solutions Sdn Bhd in Selangor?
Crossroad Solutions Sdn Bhd has not disclosed the salary for this role. Service Delivery Manager positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Service Delivery Manager job located?
This Service Delivery Manager position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Service Delivery Manager role?
Crossroad Solutions Sdn Bhd is looking for Proven experience in service delivery management or a related field.; Strong understanding of service level agreements (SLAs).; Excellent communication and interpersonal skills..
How do I apply for this Service Delivery Manager job at Crossroad Solutions Sdn Bhd?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Crossroad Solutions Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
Required Skills
Service Delivery Manager Salary at Crossroad Solutions Sdn Bhd
Crossroad Solutions Sdn Bhd has not disclosed the salary for this role. Service Delivery Manager positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Service Delivery Manager Roles
- This job is no longer accepting applications.
- Open the "See open jobs" link above for similar roles that are hiring now.
- Create a free SuperJobs profile once and reuse it for every application. There is no agency fee.
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