Service Delivery Manager at Crossroad Solutions Sdn Bhd - Selangor
Role Summary
The Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that all contractual obligations are met. This role involves managing client relationships and coordinating with internal teams to optimize service delivery and enhance client satisfaction.
Job Description
The Service Delivery Manager at Crossroad Solutions Sdn Bhd will engage in day-to-day operations that include managing client interactions and resolving service-related issues. The work environment is dynamic, requiring collaboration with various internal teams to ensure high-quality service delivery.
Key Responsibilities:
- Oversee the delivery of services to clients.
- Manage client relationships to ensure satisfaction.
- Coordinate with internal teams to optimize service delivery.
- Monitor service performance metrics and implement improvements.
- Ensure compliance with industry standards.
- Prepare reports and conduct regular reviews.
- Resolve any issues that arise during service delivery.
Job Requirements
Proven experience in service delivery management or a related field.
Strong understanding of service level agreements (SLAs).
Excellent communication and interpersonal skills.
Ability to manage multiple projects simultaneously.
Proficient in performance metrics and reporting.
Quick Info
Company
Crossroad Solutions Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Service Delivery Management
Client Relationship Management
Performance Metrics
Problem-Solving
Communication
Attention To Detail
Service Delivery Manager Salary at Crossroad Solutions Sdn Bhd
Crossroad Solutions Sdn Bhd has not disclosed the salary for this role. Service Delivery Manager positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 48 comparable vacancies currently listed on SuperJobs.
How to Apply for This Service Delivery Manager Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Crossroad Solutions Sdn Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-19, so apply early.
Service Delivery Manager - Frequently Asked Questions
What is the salary for a Service Delivery Manager at Crossroad Solutions Sdn Bhd in Selangor?
Crossroad Solutions Sdn Bhd has not disclosed the salary for this role. Service Delivery Manager positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 48 comparable vacancies currently listed on SuperJobs.
Where is this Service Delivery Manager job located?
This Service Delivery Manager position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Service Delivery Manager role?
Crossroad Solutions Sdn Bhd is looking for Proven experience in service delivery management or a related field.; Strong understanding of service level agreements (SLAs).; Excellent communication and interpersonal skills..
How do I apply for this Service Delivery Manager job at Crossroad Solutions Sdn Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-19.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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