Service Delivery Specialist at NTT MSC Sdn Bhd - Selangor
Role Summary
The Service Delivery Specialist at NTT DATA is responsible for managing client contracts and ensuring service delivery excellence. This role requires strong communication skills and the ability to identify areas for improvement in service delivery.
Job Description
Join NTT DATA as a Service Delivery Specialist, where you will play a crucial role in ensuring client satisfaction and service delivery for medium to large complex client contracts. As a seasoned subject matter expert, you will manage the services relationship between the client and the organization, overseeing contract management and service governance. Your responsibilities will include leading service management review meetings, identifying trends for service improvement, and coordinating service activation activities.
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Job Requirements
Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Project Management Professional (PMP) certification desirable
Client Relationship Management certification desirable
Demonstrated years of experience in service delivery and/or related function in a medium to large ICT organization
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to establish strong relationships with internal stakeholders and external clients
Service Delivery Specialist - Frequently Asked Questions
What is the salary for a Service Delivery Specialist at NTT MSC Sdn Bhd in Selangor?
NTT MSC Sdn Bhd has not disclosed the salary for this role. Service Delivery Specialist positions in Selangor typically pay RM500–RM9,000 per month, based on the 69 comparable vacancies currently listed on SuperJobs.
Where is this Service Delivery Specialist job located?
This Service Delivery Specialist position is based in Selangor, Malaysia. This role is hybrid — part on-site, part remote.
What qualifications do I need for this Service Delivery Specialist role?
NTT MSC Sdn Bhd is looking for Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field; ITIL Certification, such as ITIL Foundation or higher-level certifications; Project Management Professional (PMP) certification desirable.
How do I apply for this Service Delivery Specialist job at NTT MSC Sdn Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Quick Info
Company
NTT MSC Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Service Delivery Specialist Salary at NTT MSC Sdn Bhd
NTT MSC Sdn Bhd has not disclosed the salary for this role. Service Delivery Specialist positions in Selangor typically pay RM500–RM9,000 per month, based on the 69 comparable vacancies currently listed on SuperJobs.
How to Apply for This Service Delivery Specialist Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions NTT MSC Sdn Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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