Service Lead – Dandy Modern Food
Role Summary
The Service Lead is responsible for leading and supporting the service team during operations. This role ensures a seamless dining experience for guests by coordinating effectively between the service and kitchen teams.
Job Description
In this role, you will oversee daily outlet operations and assist in shift planning to maintain high standards of service. You will monitor service quality, cleanliness, and adherence to standard operating procedures (SOPs) while welcoming guests and addressing their feedback professionally.
Key Responsibilities:
- Lead and support the service team during operations.
- Coordinate effectively between service and kitchen teams.
- Welcome guests and address their feedback in a professional manner.
- Monitor service quality and cleanliness.
- Ensure adherence to standard operating procedures (SOPs).
- Assist in shift planning and scheduling.
- Oversee daily outlet operations to maintain high service standards.
Job Requirements
Proven experience in a service or hospitality role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to handle guest feedback and resolve issues.
Knowledge of service quality standards and SOP compliance.
Quick Info
Company
Dandy Modern Food
Location
Selangor
Salary
—
Skills Required
7 skills
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Required Skills
Leadership
Team Management
Communication
Interpersonal Skills
Problem Solving
Attention To Detail
Operational Management
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