Service & Operations Executive - Sungai Nibong, Penang at Alliance Bank Malaysia Berhad

The Service & Operations Executive is responsible for managing day-to-day transactions at the branch and ensuring that service quality standards align with the Bank's strategic objectives. This role supports branch business growth and maintains high service delivery standards while overseeing cash handling and customer inquiries.

The Service & Operations Executive plays a crucial role in the daily operations of the branch, ensuring smooth transaction processing and high-quality customer service. The position involves collaboration with team members to meet the bank's objectives and enhance customer satisfaction.

Key Responsibilities:

• Manage day-to-day transactions at the branch.
• Ensure service quality standards align with the Bank's strategic objectives.
• Act as a relief for the Service & Operations Manager.
• Oversee branch cash holdings and balancing.
• Process transactions efficiently and accurately.
• Handle customer inquiries and complaints with a focus on first-line resolution.
• Support branch business growth and asset quality monitoring.
• Maintain service delivery standards.