Specialist, Merchant Success at RHB Bank - Kuala Lumpur

The Specialist, Merchant Success is responsible for supporting the operational excellence of collection and receivables products. This role involves overseeing operational processes and ensuring a seamless merchant experience while maintaining regulatory compliance.

In this position, you will engage in day-to-day operations that include fraud monitoring and financial performance reporting. You will work closely with various teams to enhance operational governance and drive continuous improvements.

Key Responsibilities:

• Oversee operational processes to ensure efficiency and compliance.
• Monitor fraud activities to protect merchant interests.
• Report on financial performance metrics to stakeholders.
• Coordinate with Product, IT, Compliance, and Risk teams.
• Strengthen operational governance through collaboration.
• Drive continuous process improvements across operations.
• Ensure adherence to regulatory requirements and guidelines.