Specialist, Online Banking Operation – RHB Bank
Role Summary
The Specialist, Online Banking Operation is responsible for managing customer inquiries and providing support for online banking services. This role involves troubleshooting issues and collaborating with various teams to enhance service delivery and user experience.
Job Description
As a Specialist in Online Banking Operations, you will engage with customers daily, addressing their inquiries and ensuring a seamless online banking experience. You will work in a dynamic environment that requires collaboration with multiple teams to implement new features and maintain compliance with banking regulations.
Key Responsibilities:
- Manage customer inquiries related to online banking services.
- Troubleshoot and resolve issues to enhance user experience.
- Collaborate with cross-functional teams to improve service delivery.
- Assist in the implementation of new online banking features.
- Ensure compliance with banking regulations and policies.
- Provide training and support to customers on online banking functionalities.
- Monitor and report on online banking performance metrics.
Job Requirements
Strong communication skills.
Customer service experience.
Familiarity with online banking systems.
Problem-solving abilities.
Attention to detail.
Ability to work in a team.
Knowledge of banking regulations.
Quick Info
Company
RHB Bank
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Customer Service
Problem Solving
Communication
Attention To Detail
Team Collaboration
Microsoft Office
Online Banking Systems
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