Sr Operations Analyst (Japanese Speaking) – OSTTRA

The Sr Operations Analyst (Japanese Speaking) is responsible for providing first-line support for clients using platforms that offer OTC derivatives post-trade processing services. This role involves collaboration with global teams to ensure high-quality customer experience and effective resolution of platform issues.

In this position, you will handle day-to-day operations and technical support within OSTTRA's suite, focusing on client services. You will be responsible for onboarding new clients, configuring products, and maintaining productive client relationships.

Key Responsibilities:

• Provide first-line support for clients using OTC derivatives post-trade processing services.
• Monitor and investigate platform issues to ensure timely resolution.
• Onboard new clients and configure products according to their requirements.
• Test system enhancements to improve client experience.
• Collaborate with global teams to address client needs effectively.
• Maintain productive relationships with clients through excellent communication.
• Adapt to changing situations and demonstrate flexibility in work hours.