Sr Operations Analyst (Japanese Speaking) – OSTTRA
OSTTRA
Financial Services
Role Summary
The Senior Operations Analyst role involves providing first-line support and technical assistance to clients using OTC derivatives post-trade processing platforms. The position requires fluency in Japanese and English to support both Japanese-speaking and global clients in a fast-paced, client-oriented environment.
Job Description
The role involves providing first-line support for clients using platforms that offer OTC derivatives post-trade processing services. The candidate will handle day-to-day operations and technical support within OSTTRA's suite, focusing on client services and delivering high-quality customer experience. The position requires collaboration with global teams and involves monitoring, investigating, resolving platform issues, onboarding new clients, configuring products per client requirements, testing system enhancements, and maintaining productive client relationships. Fluency in English and Japanese is required to support Japanese-speaking clients as well as the global clientele.
Job Requirements
Fresh graduate, recent graduate and experienced candidates are welcome.
Keen interest in or basic understanding of financial markets and the OTC post-trade framework and knowledge in financial products (FX, Equity, FI, Credit or Futures)
Fluent in both Japanese and English language to provide direct support to Japanese-speaking Clients.
Ability to work in a fast-paced environment with client orientation.
Willing to consider any candidate who can demonstrate a passion for technology, strong problem-solving skills, and excellent communication abilities.
Able to work independently with minimal supervision.
Open-minded, flexible, and willing to adapt to changing situations.
Be flexible regarding hours including weekends and public holidays.
Excellent interpersonal, written and verbal communication skills.
Able to demonstrate a resourceful and collaborative approach to problem-solving, as well as the ability to handle difficult conversations with clients.
Quick Info
Company
OSTTRA
Location
Penang
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Japanese Language
Japanese-Language Proficiency Testing
Banking
Electronic Trading Platform
Trade Finance
OTC (Over-The-Counter) Derivatives
Financial Technology (Fintech)
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