Survey Analyst at PwC - Selangor

The Survey Analyst is responsible for conducting daily washroom inspections and passenger surveys at designated airport locations. This role involves engaging with clients and preparing reports that influence operational improvements and customer satisfaction.

The Survey Analyst will perform routine inspections and gather passenger feedback in a dynamic airport environment. The role requires a proactive approach to data collection and analysis, ensuring high standards of service and reporting.

Key Responsibilities:

• Conduct routine washroom inspections to ensure cleanliness and compliance.
• Collect passenger feedback through surveys to assess service quality.
• Compile data using Microsoft Excel for analysis and reporting.
• Prepare monthly presentation materials for client meetings.
• Participate in client meetings to present findings and observations.
• Engage with clients to discuss inspection results and recommendations.
• Follow standard procedures to maintain reliability and professionalism.