Role Summary
The T&T FSC Collections Analyst (Bahasa Indonesia) is responsible for managing an accounts receivable portfolio to ensure timely payments while maintaining positive client relationships. This role involves collaborating with internal teams and engaging with customers to resolve billing issues in a dynamic finance service environment.
Job Description
As a Collections Analyst within the Finance Service Centre, you will manage an accounts receivable portfolio to ensure timely payments while maintaining positive client relationships. Your day-to-day work will involve contacting customers regarding overdue accounts, establishing payment plans, and resolving billing discrepancies. You will also collaborate with internal teams, prepare performance reports, and ensure all activities comply with company policies and legal regulations.
Key Responsibilities: - Contact customers regarding overdue accounts. - Establish payment plans to facilitate timely payments. - Resolve billing discrepancies and customer inquiries. - Collaborate with internal teams to improve processes. - Prepare performance reports for management review. - Ensure compliance with company policies and legal regulations. - Maintain positive client relationships to enhance customer satisfaction.
Job Requirements
Fresh graduate to 2 years of experience in a collections or accounts receivable role.
In-depth knowledge of end-to-end accounts receivable processes from invoicing to cash application.
Proficiency in Bahasa Indonesia is desirable to support global customer bases.
Strong verbal and written communication skills for effective internal and external stakeholder engagement.
Experience with accounting software such as SAP or Oracle and Microsoft Office.
High degree of accuracy and a strong attention to detail.
Ability to work a day-shift schedule in an office-based environment.
Quick Info
Company
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Location
Kuala Lumpur
Salary
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Incentive / Bonus
Performance-based incentives as per company policy
Skills Required
6 skills
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Required Skills
Accounts Receivable Management
Customer Relationship Management
Communication
Problem Solving
Attention To Detail
Time Management
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