T&T FSC Collections Analyst - PH / MY at Deloitte Consulting - Kuala Lumpur

The T&T FSC Collections Analyst is responsible for managing an accounts receivable portfolio to ensure the timely collection of outstanding payments. This role involves proactive customer engagement and collaboration with internal teams to resolve billing issues and maintain accurate records.

As a Collections Analyst within the Finance Service Centre, you will engage in daily interactions with customers to manage overdue accounts and establish effective payment plans. You will also prepare reports on account statuses and potential risks for management review.

Key Responsibilities:

• Manage an accounts receivable portfolio to ensure timely collections.
• Proactively contact customers with overdue accounts.
• Establish effective payment plans for customers.
• Resolve billing disputes and issues with customers.
• Maintain meticulous records of collection activities.
• Collaborate with internal teams such as sales and customer service.
• Prepare reports on account statuses and potential risks for management review.