Role Summary
The T&T FSC Collections Analyst is responsible for managing an accounts receivable portfolio to ensure the timely collection of outstanding payments. This role involves proactive customer engagement and collaboration with internal teams to resolve billing issues and maintain accurate records.
Job Description
As a Collections Analyst within the Finance Service Centre, you will engage in daily interactions with customers to manage overdue accounts and establish effective payment plans. You will also prepare reports on account statuses and potential risks for management review.
Key Responsibilities:
- Manage an accounts receivable portfolio to ensure timely collections.
- Proactively contact customers with overdue accounts.
- Establish effective payment plans for customers.
- Resolve billing disputes and issues with customers.
- Maintain meticulous records of collection activities.
- Collaborate with internal teams such as sales and customer service.
- Prepare reports on account statuses and potential risks for management review.
Job Requirements
Diploma or Degree in Finance, Accounting, or a related field.
Fresh graduates or up to 2 years of experience in collections or accounts receivable.
Proficiency in Tagalog is highly desirable.
Deep understanding of end-to-end accounts receivable processes.
Technical proficiency in SAP, Oracle, and Microsoft Office.
Strong verbal and written communication skills.
High degree of accuracy and attention to detail.
Quick Info
Company
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Location
Kuala Lumpur
Salary
—
Incentive / Bonus
Performance-based incentives
Skills Required
7 skills
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Required Skills
Accounts Receivable
Customer Engagement
Billing Dispute Resolution
Record Keeping
Collaboration
Report Preparation
Communication
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