Team Leader/Supervisor (Coco Cafe) – AEON
Role Summary
The Team Leader/Supervisor is responsible for ensuring customer satisfaction and maintaining product quality. This role involves overseeing team efficiency, managing training, and driving financial performance within a dynamic retail environment.
Job Description
As a Team Leader/Supervisor at AEON, you will engage in daily operations to enhance customer experiences and ensure product excellence. You will lead a team in a fast-paced environment, fostering a positive workplace culture while adhering to company standards.
Key Responsibilities:
- Ensure customer satisfaction by building strong relationships.
- Oversee the organization’s efficiency and productivity.
- Manage team training and development initiatives.
- Drive financial performance by adhering to budgetary guidelines.
- Foster a positive work environment for team members.
- Ensure compliance with company policies and procedures.
- Monitor product quality and service standards.
Job Requirements
Possess at least a Diploma/Degree in any field.
2-3 years of experience in retail operations management or a related field.
Proficient in MS Word, MS Excel, MS PowerPoint, and MS Teams.
Willingness to work shifts, including Off Days, Rest Days, or Public Holidays.
Quick Info
Company
AEON
Location
Johor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Team Leadership
Financial Management
Training And Development
Compliance
Problem Solving
Communication
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