Team Member, Fulfilment – RHB Bank
Role Summary
The Team Member, Fulfilment is responsible for delivering excellent customer service by managing inquiries and ensuring high service quality. This role involves engaging with customers to understand their needs and providing effective solutions in a fast-paced banking environment.
Job Description
As a Team Member in Fulfilment, you will be at the forefront of customer interactions, handling inquiries and ensuring that service standards are met. You will work in a dynamic team environment where your contributions directly impact customer satisfaction. Key Responsibilities: - Manage inbound customer inquiries effectively. - Resolve customer complaints with a focus on service quality. - Process customer requests accurately and efficiently. - Understand and communicate the Bank's products to customers. - Maintain high service standards during all interactions. - Collaborate with team members to enhance service delivery. - Adapt to rotational shifts as required.
Job Requirements
Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
Preferably with prior experience in customer service, telemarketing, or call centres.
Strong verbal and written communication skills.
Excellent telephone etiquette and customer handling skills.
Ability to work independently with minimal supervision.
Strong problem-solving and interpersonal communication skills.
Computer literate with the ability to navigate multiple systems efficiently.
Quick Info
Company
RHB Bank
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Team Collaboration
Adaptability
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