Team Member, Mass 1 – RHB Bank
Role Summary
The Team Member, Mass 1 is responsible for delivering excellent customer service by efficiently managing customer inquiries. This role impacts customer satisfaction and promotes the Bank’s products and services through effective communication and sales techniques.
Job Description
In this role, you will engage with customers daily, handling inquiries and resolving complaints while promoting the Bank’s offerings. You will work in a dynamic environment that requires strong communication skills and a customer-oriented approach.
Key Responsibilities:
- Handle inbound customer calls with professionalism.
- Resolve customer complaints effectively and efficiently.
- Promote the Bank’s products and services through cross-selling and up-selling.
- Maintain a high standard of service quality in all interactions.
- Document customer interactions accurately in the system.
- Collaborate with team members to improve service delivery.
- Participate in training sessions to enhance product knowledge and service skills.
Job Requirements
Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
Preferably with prior experience in customer service, telemarketing, or call centres.
Willing to work on rotational shifts.
Strong verbal and written communication skills.
Excellent telephone etiquette and customer handling skills.
Quick Info
Company
RHB Bank
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Interpersonal Skills
Sales Techniques
Time Management
Team Member, Mass 1 - Frequently Asked Questions
What is the salary for a Team Member, Mass 1 at RHB Bank in Selangor?
RHB Bank has not disclosed the salary for this role. Team Member, Mass 1 positions in Selangor typically pay RM750–RM10,000 per month, based on the 57 comparable vacancies currently listed on SuperJobs.
Where is this Team Member, Mass 1 job located?
This Team Member, Mass 1 position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Team Member, Mass 1 role?
RHB Bank is looking for Minimum Diploma or Degree holder with a CGPA of 2.8 and above.; Preferably with prior experience in customer service, telemarketing, or call centres.; Willing to work on rotational shifts..
How do I apply for this Team Member, Mass 1 job at RHB Bank?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-04.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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