Team Member, Mass 1 at RHB Bank - Selangor

The Team Member, Mass 1 is responsible for delivering excellent customer service by efficiently managing customer inquiries. This role impacts customer satisfaction and promotes the Bank’s products and services through effective communication and sales techniques.

In this role, you will engage with customers daily, handling inquiries and resolving complaints while promoting the Bank’s offerings. You will work in a dynamic environment that requires strong communication skills and a customer-oriented approach.

Key Responsibilities:

• Handle inbound customer calls with professionalism.
• Resolve customer complaints effectively and efficiently.
• Promote the Bank’s products and services through cross-selling and up-selling.
• Maintain a high standard of service quality in all interactions.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge and service skills.