Team Member, Mass 1 – RHB Bank
Role Summary
The Team Member, Mass 1 is responsible for delivering excellent customer service by efficiently managing customer inquiries. This role impacts customer satisfaction and promotes the Bank’s products and services through effective communication and sales techniques.
Job Description
In this role, you will engage with customers daily, handling inquiries and resolving complaints while promoting the Bank’s offerings. You will work in a dynamic environment that requires strong communication skills and a customer-oriented approach.
Key Responsibilities:
- Handle inbound customer calls with professionalism.
- Resolve customer complaints effectively and efficiently.
- Promote the Bank’s products and services through cross-selling and up-selling.
- Maintain a high standard of service quality in all interactions.
- Document customer interactions accurately in the system.
- Collaborate with team members to improve service delivery.
- Participate in training sessions to enhance product knowledge and service skills.
Job Requirements
Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
Preferably with prior experience in customer service, telemarketing, or call centres.
Willing to work on rotational shifts.
Strong verbal and written communication skills.
Excellent telephone etiquette and customer handling skills.
Quick Info
Company
RHB Bank
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Interpersonal Skills
Sales Techniques
Time Management
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