Technician (Mobile & Laptop Repair) – Machines Sdn Bhd
Role Summary
The Technician (Mobile & Laptop Repair) is responsible for diagnosing and resolving hardware and software issues for customers. This role plays a crucial part in ensuring customer satisfaction and enhancing the overall efficiency of the service department.
Job Description
As a Technician specializing in Mobile and Laptop Repair, you will engage in daily troubleshooting of various technical problems while providing high-quality service to customers. You will work in a dynamic environment that requires both technical expertise and strong customer interaction.
Key Responsibilities:
- Diagnose hardware and software issues for mobile and laptop devices.
- Troubleshoot technical problems effectively and efficiently.
- Provide high-quality service to ensure customer satisfaction.
- Maintain accurate service records and documentation.
- Assist in sales activities related to repair services and products.
- Collaborate with team members to enhance service delivery.
- Stay updated on the latest technology trends and repair techniques.
Job Requirements
Minimum SPM qualification.
Experience in sales and service.
Proficient in diagnosing hardware issues.
Knowledge of iOS and MAC software.
Strong problem-solving skills.
Excellent communication abilities.
Customer-oriented mindset.
Quick Info
Company
Machines Sdn Bhd
Location
Wp Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Technical Troubleshooting
Customer Service
Problem Solving
Communication
Team Collaboration
Sales Skills
Time Management
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