Telephone Operator at Mandarin Oriental - Bandar Penawar

The Telephone Operator is responsible for managing guest communications and requests, ensuring a seamless experience at Mandarin Oriental, Desaru Coast. This role requires strong customer service skills and the ability to work effectively in a team environment.

Mandarin Oriental, Desaru Coast is seeking a Telephone Operator to join our Front Office Department. This role involves managing internal and external calls and emails, acting as a liaison between guests and various resort departments. The Telephone Operator plays a crucial role in enhancing the guest experience by efficiently handling requests and ensuring timely communication across departments.

As a Telephone Operator, you will be responsible for maintaining professional relationships with guests and colleagues, demonstrating effective communication skills, and adhering to company standards. You will also assist in coordinating guest services, managing pre-arrival requests, and providing personalized service to enhance guest satisfaction.