Teller – MANDIRI INTERNATIONAL REMITTANCE
Role Summary
The Teller is responsible for assisting customers with remittance services and providing essential information regarding transactions. This role plays a crucial part in ensuring customer satisfaction and adherence to service standards in a fast-paced environment.
Job Description
In this role, you will engage with customers daily, providing them with information on remittance services, including exchange rates and transaction terms. You will be responsible for handling cash transactions and ensuring accurate processing of remittance activities.
Key Responsibilities:
- Serve customers by explaining remittance information such as exchange rates and charges.
- Verify customer identification and guide them in completing application forms.
- Handle money transactions and input them accurately into the system.
- Seek supervisor approval for transactions when necessary.
- Print and manage transaction receipts efficiently.
- Allocate cash and perform general documentation duties.
- Ensure that remittance transaction activities meet Service Level Agreement (SLA) standards.
Job Requirements
Minimum SPM or Diploma in Business, Finance, Banking, or related field.
Basic numeracy and computer literacy are required.
Additional certification in banking or money services is an advantage.
1 to 2 years of experience in remittance, banking, customer service, or cash-handling roles; fresh graduates may be considered.
Strong cash-handling skills with high accuracy are required.
Quick Info
Company
MANDIRI INTERNATIONAL REMITTANCE
Location
Johor
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Cash Handling
Communication
Problem Solving
Attention To Detail
Time Management
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