TikTok Shop - Service Delivery Program Manager at TikTok - Kuala Lumpur
Role Summary
The Service Delivery Program Manager will oversee operational issue management and drive continuous improvement in service quality for TikTok Shop. This role requires strong analytical skills and experience in customer service operations.
Job Description
Join TikTok's E-commerce Governance and Experience (GNE) team as a Service Delivery Program Manager. This role focuses on achieving customer satisfaction and ensuring a risk-free sales environment. You will be responsible for end-to-end service delivery excellence, identifying operational gaps, and implementing improvements using AI-driven insights and automation. Collaborate with cross-functional teams to enhance service quality and user experience in the TikTok Shop.
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Job Requirements
Bachelor's degree or above with 3+ years of experience in Operations, Quality assurance, Knowledge management, or Customer Service.
Proficiency in data analytics and tools like Excel/Sheets for analyzing customer service KPIs.
Strong analytical and problem-solving skills with a track record of implementing scalable solutions.
Experience working with BPO partners in performance management and training.
Self-motivated and able to work independently in a fast-paced, diverse environment.
TikTok Shop - Service Delivery Program Manager - Frequently Asked Questions
What is the salary for a TikTok Shop - Service Delivery Program Manager at TikTok in Kuala Lumpur?
TikTok has not disclosed the salary for this role. TikTok Shop - Service Delivery Program Manager positions in Kuala Lumpur typically pay RM1,000–RM7,500 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this TikTok Shop - Service Delivery Program Manager job located?
This TikTok Shop - Service Delivery Program Manager position is based in Kuala Lumpur, Malaysia. This role is hybrid — part on-site, part remote.
What qualifications do I need for this TikTok Shop - Service Delivery Program Manager role?
TikTok is looking for Bachelor's degree or above with 3+ years of experience in Operations, Quality assurance, Knowledge management, or Customer Service.; Proficiency in data analytics and tools like Excel/Sheets for analyzing customer service KPIs.; Strong analytical and problem-solving skills with a track record of implementing scalable solutions..
How do I apply for this TikTok Shop - Service Delivery Program Manager job at TikTok?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Quick Info
Company
TikTok
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
TikTok Shop - Service Delivery Program Manager Salary at TikTok
TikTok has not disclosed the salary for this role. TikTok Shop - Service Delivery Program Manager positions in Kuala Lumpur typically pay RM1,000–RM7,500 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for This TikTok Shop - Service Delivery Program Manager Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions TikTok asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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