User Specialist, Customer Support at TikTok - Kuala Lumpur
Role Summary
As a User Specialist at TikTok, you will play a crucial role in enhancing user experience by addressing inquiries and resolving issues. This position offers a unique chance to work within a dynamic international team.
Job Description
Join TikTok's growing Customer Support team in Kuala Lumpur as a User Specialist. In this role, you will handle user feedback and safety inquiries, manage various user issues, and provide top-quality user experiences. This is an exciting opportunity to be part of a global operation and contribute to a world-class support service for our users.
You will deliver exceptional experiences by resolving escalated issues, collaborating with different teams, and advocating for users. Your responsibilities will include identifying user needs, reporting patterns, and proposing solutions to enhance the overall user experience on the platform.
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Job Requirements
Proficient in both written and verbal English communication (greater than 45 words per minute).
Significant experience in a high-concurrency Live Chat environment.
Proven track record of maintaining exceptional accuracy and professional clarity in fast-paced environments.
Demonstrated ability in problem-solving and root cause analysis.
Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
Experience using ticketing systems or customer service platforms (e.g., Zendesk, Freshdesk, Salesforce).
Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA.
1+ years of experience in a customer service or support role, preferably in a digital or tech environment (preferred).
User Specialist, Customer Support - Frequently Asked Questions
What is the salary for a User Specialist, Customer Support at TikTok in Kuala Lumpur?
TikTok has not disclosed the salary for this role. User Specialist, Customer Support positions in Kuala Lumpur typically pay RM800–RM11,000 per month, based on the 52 comparable vacancies currently listed on SuperJobs.
Where is this User Specialist, Customer Support job located?
This User Specialist, Customer Support position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this User Specialist, Customer Support role?
TikTok is looking for Proficient in both written and verbal English communication (greater than 45 words per minute).; Significant experience in a high-concurrency Live Chat environment.; Proven track record of maintaining exceptional accuracy and professional clarity in fast-paced environments..
How do I apply for this User Specialist, Customer Support job at TikTok?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Quick Info
Company
TikTok
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
User Specialist, Customer Support Salary at TikTok
TikTok has not disclosed the salary for this role. User Specialist, Customer Support positions in Kuala Lumpur typically pay RM800–RM11,000 per month, based on the 52 comparable vacancies currently listed on SuperJobs.
How to Apply for This User Specialist, Customer Support Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions TikTok asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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