Travel Consultant Executive – Accomy Malaysia
Accomy Malaysia
Hospitality
Role Summary
The role of Travel Consultant Executive is based in Kuala Lumpur and involves assisting customers with travel planning and ensuring customer satisfaction. The position requires strong communication skills and experience in customer service within the travel or hospitality industry.
Job Description
The Travel Consultant Executive is a full-time, on-site role based in Kuala Lumpur at The Ascent, Paradigm PJ. The role involves providing exceptional customer support, ensuring customer satisfaction, and maintaining proper phone etiquette. The consultant plays a key role in delivering excellent customer service and enhancing the overall customer experience, working a five-day week with two days off.
Job Requirements
Experience in Travel Consultant, Customer Support, Customer Service, and Customer Experience.
Ability to provide excellent phone etiquette.
Strong problem-solving and communication skills.
Ability to handle customer complaints and resolve issues.
Attention to detail and ability to multitask.
Experience in the travel or hospitality industry is a plus.
Willingness to work in a 24/7 rotation shift basis, including weekends.
Fluency in English and Mandarin is required for communication with overseas colleagues and clients.
Additional fluency in other languages is a plus.
Quick Info
Company
Accomy Malaysia
Location
Selangor
Salary
MYR 4000 - 6000
Skills Required
10 skills
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Required Skills
Customer Service
Customer Service Management
Customer Relationship Management
Customer Support
Customer Engagement
Customer Complaint Resolution
Mandarin Chinese
Cantonese Chinese
Foreign Language
Corporate Travel Management
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