Warranty Administrator at Smardt Malaysia Sdn. Bhd. - Selangor

The Warranty Administrator is responsible for managing the end-to-end warranty processes in Malaysia. This role serves as the key liaison between customers, factories, suppliers, and internal teams, ensuring efficient operations and customer satisfaction.

In this role, you will oversee daily warranty operations, including incident reporting and claim tracking, while working in a fast-paced environment. You will collaborate with various stakeholders to ensure timely case closure and maintain accurate documentation.

Key Responsibilities:

• Manage incident reporting and claim tracking for warranty processes.
• Coordinate the shipment of replacement parts to customers.
• Maintain accurate warranty documentation and records.
• Handle billing activities related to warranty claims.
• Support audits by preparing relevant documentation.
• Act as a liaison between customers, factories, and suppliers.
• Ensure timely case closure and customer satisfaction.