Senior executive customer service
Mar 10, 2026Pros
Provide allowances and benefits claim, AL provided 24days.
Cons
Always push and go for sales rather than service. KPI for score card not make any sense.

Financial ServicesMenara Alliance Bank, 159 Jalan Ampang, 50450 Kuala Lumpur.
Provide allowances and benefits claim, AL provided 24days.
Always push and go for sales rather than service. KPI for score card not make any sense.
There are many benefits working here , healthcare , dental and more
Need to understand their SOP , cause quite messy .
Good coworkers and superiors during work.
Poor work life balance, constantly work overtime.
Good colleague in the department
Micromanaged by the team head
Exposure and broad scope of work Not much politics in the bank
Pay could be better Workload is high due to lean team
Great career journey if you can support from the management
Increment is not match with the current inflation . Office politic and micromanagement is unavoidable. New commission scheme just try to sabotage staff commission.
A good place to learn. Good learning opportunity under the name of "independent & short-handed"
Retain, train & grow existing employees instead of using higher costs to hire staff from other FI. A high staff turnover rate is not a good indicator.
Work life balance and friendly colleagues
Slow promotion and career progression
Na. Ha ha ha ha
Organisation politic, old technology.ha haha
Rotation across different business functions
Lack of work life balance