Chubb Employee Reviews & Ratings

When it gets busy... it gets really busy. You're often working with a high caseload and when multiple claims are active, it can be very hard to keep up. You will be expected to reply to emails promptly within 24 hours, answer/reply to all calls you receive, clear out your work queue and review all medical and legal documents you receive. Because of how work can pile up too, and how only you know your caseload, you will either be thinking about or working slightly on vacation because the alternative is playing frantic catch up when you get back if you don't as emails can easily get into the 100s from just a few days off.

Older UAs are retiring more often causing a lot of movement with books.

No cons to report at this time

Not the most creative atmosphere

Terrible IT management and leadership

Not sure yet, lots of systems to learn.

Needs better training at the beginning of your career.

Talent Development Company Communication Flexibility; 3 day in office requirement

Salary not good, 37.5 hour working week & no flex time. Senior management made changes to processes & jobs without considering impact to employees & customers and ignoring employee feedback.

Pay (£3k payrise upon promotion from AU to underwriter), everyone in management is a narcissist with no respect for their staff, every single team is understaffed, 8-6 is minimum expectation, very few internal opportunities, they actively discourage taking brokers out.

Unclear Career Development Not Many Opportunities For Advancement Unorganized Staff Distracting Working Environment Difficult Training

It's a very conservative environment - as are most insurance/FIs. There is a culture of fear in some cost centers but the profit centers have a lot of fun.

Loads of admin and management layers

Work life balance can easily become a challenge if you want to excel, large meetings are frequent and can be tedious or irrelevant to your role

Bullying culture. Teamwork is not promoted - each man for himself. Long hours expected by leadership, for employees to complete tasks that are of little value.

As with many companies, Chubb now expects more with less. Really pushing the work-in-office/hybrid 3/2 work schedule. Technology is terrible. They don't seem to want to retain talent.

Small. very restricted risk selection.

Overworked, never finish, insured can be difficult. Lots to remember.

Outdated systems and also outdated I.T.

None! I can’t think of any!

IT and systems are dated, and Operations Teams are not helpful

None I have encountered thus far.

As a Risk Engineer it's hard to connect well with people in the office since you're in the field a lot and working from home a lot.

Laid off during the merge/purge. Extremely difficult to find another job at my age.

Overworked and underpaid. Old out of date systems.

Toxic work environment and everyone is leaving. HR is well aware of the issues but nothing is being done. Used to be a great company before Ace acquired it. Many insureds are leaving for better carriers keen on customer service

work overtime every day until 10pm

High workload, gossipy culture. Expect to have 15+ direct reports with very manual tracking of PTOs and timecards. Number of rush requests is unsustainable and management is not receptive to adding to staff. Hyper-focus on morale and culture which is misplaced because the words don’t translate into meaningful action of hiring more team members to relieve stress.

its good for all mindsets

There are no cons here.

Lawyers can be challenging at times

Not great for people or diversity

May take a while to understand all systems and contacts between departments as it is a very large organization

They look to outsource everything

Since takeover a much larger company, where sense of

No cons, company is competitive with the industry.

No longer pension plan but good 401k

Work-life balance need improvement. Very demanding.

Travel more to off site meetings

Work a lot more than what I’m getting paid for

just like every big company, sometimes deliverables can take way longer than usual meanwhile they can also come with unrealistic deadlines.

They aren't able to hold on to good staff, or seem to really try to hold on to good staff. This results in a continuous status of being under-staffed, and the staff left over being overworked with the vague promise of it eventually getting better (which it never truly does because they work on a cycle where they are okay with letting people walk out because they get burnt out, and have no incentive to stay since they pay under what the rest of the market does). I found that Chubb does tend to keep people by convincing employees that their products is superior in the market, and that they don't need to participate in marketing, or spend money on taking brokers out to dinner or lunch, or anything else. They also convince employees that they were lucky to have gotten the chance to work there and so should be grateful and put up with prolonged periods of working 10++ days for weeks and months on end.

Cannot think of any cons

Management does not care about employees

Workload and expectations can be intense

Work culture sucks Good if your an introvert that doesn’t like working with people directly Managers only care about profits They don’t care about employees

Lower salary than most, not fully work from home

Can be difficult to determine how to achieve a promotion.

Integration and ability to build one culture from two different companies

annual pay increases are small