Swift Support Services Malaysia

A lot of legacy systems and structure

Enforces work from office hybrid model every 2 days

The pay is not that great and too many meetings

Change too fast recently, too many changes

Can't think of anything negative

Very poor remuneration from Swift

Career grow at European pace, not Asean (10 years in the company is still considered very young) Very siloed organization, policies and workstyle can widely differ based on department KL office very much remote-controlled from Belgium, too many "puppet managers"

Relatively slow processes. Not a lot of growth opportunities and difficult to advance in your career.

politic environment, always communicate in Chinese and putting to much pressure on new staff and intern.

Used to be a great company to work for, however it has been on a decline. Senior Mgt has no leadership and a serious lack of mid to long term vision to lead the company and people with confidence. Leadership has a very short term and myopic view, creates uncertainty and instil no confidence in staff. Execs are running their own agendas and decisions seem to be solely made and executed on a whim without proper consultation and thought to people working hard on the ground. There is a lack of basic understanding of financials to properly run a company. If certain depts are not following their intended job scope and if this is not reflected in the KPIs to drive revenue, then is it a shock that we do not meet our expected target? Answer is simple and it baffles me that senior execs can’t seem to understand this. Listen to our customers and what they really need - we don’t need incentives to drum up adoption and usage if we address their needs. Customers will automatically engage with us without incentives to entice them. A company can only succeed and thrive because of the people. If the execs are sitting at their ivory towers not willing to listen to the ground and do not want to be honest that they may have made mistakes in their decisions then it is only going to be a slow death. I am heartbroken to see a company that I once took pride in working for to slowly fade away. It is still not too late to listen to honest opinions and feedback from the ground and rectify certain decisions.