Swift Support Services Malaysia Employee Reviews & Ratings

Management will push you to exceed your expectations

Few prospects, unclear what it takes to get a promotion, favoritism.

Have not identified any yet

No growth , slow downs career. Micro managed. No much benefits or allowances . (KL)

I want a higher salary

Old school mentality, no improvement ability

Managerial system can be controlling.

Too many team members could lead to negative environment. Complaints and gossip about each other to the bosses is toxic. Internal mobility is quite hard if you have no managers to recommend you to other dept.

Small company Little opportunities to grow

Parking spaces after 9 are rare

Politics, hire and fire norm, poor management in India

HR team can be more clear

Culture has deteriorated significantly, with poor communication around restructuring and ongoing uncertainty. Redundancies have affected entire teams, including specialist roles, raising concerns about stability and direction

Nothing as such as they take care of employees

Mature company Business and competition challenges Cooperative structure Complex organisation

Only a number and you get paid very little

Management focused on securing itself. Scared of growing the business

Salary and be officered higher to due to the amount of work, But only apply to certain department,

Average Salary compared to other companies

No salary hike on time its mandatory to 3 days in a week

unstable, elderly, deaf management poor future outlook, slow to adapt unsatisfactory compensation

Employees are not very technically skilled

Company uses outdated technology. Career advancement limited

non so far as to date

Agile transformation implementation too long since 06/2018 with replacement of some functions by others with nonmeaning Poor management with harassment and threats to get the job done and their own bonus Noisy environment: library have been removed for lack of place - Looks like to a big chicken home No long term vision Individualist company with lack of internal collaboration and competition between departments Employees considered as children with no respect

lack of prem pay slower env for younger people everyone is retiring there

No relocation package (some individuals receive sign-up bonuses for moving expenses, but this is not a standard policy) Significant friction within the office due to stringent security constraints (e.g., excessive card scans and fingerprint verifications just to reach the workplace) Limited freedom to develop and implement new solutions Prevalence of internal politics and pressure on lower-level employees Workplace culture prioritizes image over actual performance, favoring those who engage in flattery and align closely with management Only one remote workday per week (which is not always guaranteed) Salaries consistently below market rates (SWIFT salaries range from 75% to 130% of the market average for a given role, but in reality, no one earns 100% of the market rate) Unstable schedule, often requiring last-minute coverage for colleagues, including on remote workdays and scheduled days off Bonus allocation is quota-based, meaning some employees will be denied a bonus regardless of performance; on average, bonuses are received once every three years, often favoring those who maintain close relationships with superiors Bonus decisions are made by a panel of managers rather than one's direct supervisor, making the process less transparent and potentially unfair Bonuses can be denied for arbitrary reasons such as smoking, not being social enough, or frequent phone use Internal promotions and team transfers are promised but rarely materialize in practice Loud and busy open space

It used to be a lean organisation

- Toxic work environment, everyone looking out only for themselves. - They are looking to shrink NY office to save cost , losing talent and expertise for less expensive non experienced resources.

Salary and promotion freezes are being enforced since a long time now. If you plan to work there bear in mind that you might not be able to get a raise or a promotion soon.

Not applicable for this company

Pay could be a bit better

management decision centralized in HQ, conservative approach to the adaption of new technologies

Always short deadlines but achievable

Too rigid and too much office politics

- progression is at the mercy of your manager - tough to climb the ladder - slow it development - decision makers are mostly in EU.

hierarchical company, not easy to retain young people

Politics and slow to get things done.

not much growth after a point

alternate Saturdays are working, which feels exhausting sometimes

A lot of legacy systems and structure

Enforces work from office hybrid model every 2 days

The pay is not that great and too many meetings

Change too fast recently, too many changes

Can't think of anything negative

Very poor remuneration from Swift

Career grow at European pace, not Asean (10 years in the company is still considered very young) Very siloed organization, policies and workstyle can widely differ based on department KL office very much remote-controlled from Belgium, too many "puppet managers"

Relatively slow processes. Not a lot of growth opportunities and difficult to advance in your career.

politic environment, always communicate in Chinese and putting to much pressure on new staff and intern.

Used to be a great company to work for, however it has been on a decline. Senior Mgt has no leadership and a serious lack of mid to long term vision to lead the company and people with confidence. Leadership has a very short term and myopic view, creates uncertainty and instil no confidence in staff. Execs are running their own agendas and decisions seem to be solely made and executed on a whim without proper consultation and thought to people working hard on the ground. There is a lack of basic understanding of financials to properly run a company. If certain depts are not following their intended job scope and if this is not reflected in the KPIs to drive revenue, then is it a shock that we do not meet our expected target? Answer is simple and it baffles me that senior execs can’t seem to understand this. Listen to our customers and what they really need - we don’t need incentives to drum up adoption and usage if we address their needs. Customers will automatically engage with us without incentives to entice them. A company can only succeed and thrive because of the people. If the execs are sitting at their ivory towers not willing to listen to the ground and do not want to be honest that they may have made mistakes in their decisions then it is only going to be a slow death. I am heartbroken to see a company that I once took pride in working for to slowly fade away. It is still not too late to listen to honest opinions and feedback from the ground and rectify certain decisions.