The Cigna Group Reviews

Deep org structure. Challenging to move fast

no cons that come to mind

after merger with Express Scripts the culture changed

Better explaining in training More learning videos

Will always be understaffed. Pay does not align with the work responsibilities.

Incompetent "leadership" Setting employees up to fail by constantly making job more difficult. As much time spent on tracking and helping to company to spy on every move using AI as spent doing actual job. Tyrannical managers. Toxic work environment. Fake empathy. The response to every concern is "We can't do anything about it." The response to any improvement solutions is "sit down and shut up." Salaries in line with fast food workers. Barely above minimum wage. Medical plan is terrible.

Targets unachievable unless you’re willing to commit an additional 10-15 hours per week of unpaid overtime. I personally found the culture around sickness/disability unsupportive.

Toxic environment. Micromanagement. No job security. Raises suck and even top performers are treated badly. Happy to be flexible if you're working late. Not happy if you need to schedule time for your real life during the work day.

For a long time, it was a great company, with a great culture and it really seemed like leadership was one of the rare examples of 'getting it right.' Then the red flags and concerning decisions started. Cigna has been traditionally a mostly virtual company. Of the 78k-ish employees, only about 20k were ever in the office. I've been remote for many years, long before the pandemic. The first move was eliminating home internet for remote workers unless I think you are Band 2 or something. Not terrible, but a red flag. Then the hiring freezes. There are pressures across the industry, but it seems like Cigna has some major issues going on. Expenses are growing and revenue isn't. Never good, but as a publically traded company, that means it's Panic Time. Roles are going unfilled, work is being dropped, and there isn't much end in sight. The final straw (for now) is the "Future of Work." This is Cigna's 'return to office' effort. Not uncommon these days - a lot of companies are doing it. But Cigna is taking a particularly draconian approach. Unless you are a nurse, if you live within 50 miles of a Cigna office, you're going in 3 days a week, absolutely no exceptions, not considerations, and no changing it. If you don't like it, there's the door. This is an outrageous policy. It might make sense if you live in or around Hartford, or one of the larger locations like Arizona. But for folks that will be going into some random satallite office with no ammenities and no one they work with, it's crazy. You may end up spending 3 hours a day in the car to work virtually. All in the name of 'collaboration.' By 'collaboration,' they seem to mean 'chewing the fat at the Keurig with someone you don't work with.' This comes across like a covert layoff. They need to reduce headcount, period. This is easier than severence and keeps them out of the headlines. It's already working. Folks are heading for the exits, with lots of early retirements and sudden departures for 'external opportunities' by long time employees, up and down the payscale. For now anyway, I'd avoid this place if I were you.

Fast interview for the role.