The Cigna Group Employee Reviews & Ratings

Systems good be better integrated to communicate with each other.

no promotions once your in 3 days in office mandatory

A ton of Micro managing

Managers don’t care and are checked out

There’s a lot of micromanaging, performance increases are minimal, pushing for a return to work, promotions to management and upper leadership are more about who you know than being a good leader

None, this job is great for one’s looking into customer service for their first time

Low pay , too much work and pressure

Low pay high premiums hard to get a raise

Their System is extremely messy.

- I didnt start here sooner

Cons- Salary could be better More tech discussions can happen just like HIH. We have wonderful tech people here.

hybrid- required 50% attendance at office

Political micro management and repetitive

Low paid salary , no growth of career

Projects aren’t really that interesting. No performance reviews

It honestly doesn’t matter how hard you work . How great your metrics are. It is not employee focused. Only member focus. Management is all over the place . Each supervisor runs it their way. So if you go to a different one they are quicker to write you up even IF you were informed wrong and that it’s proven. A lot of micromanaging . Quarterly bonuses are very small and any little thing can get you disqualified . After call surveys are “ supposed “ to reflect your call yet we have angry customers mad with Cigna . 3/4 questions are worded towards the Cigna group. NOT the rep. So we get dinged for it . Only question that references the rep is if they were satisfied with the help they received today. Our department just sold of some reps with a deal they have for another company out of no where and said they are legally blocked from applying anywhere in the company to not have to go. FYI the company they are selling the legal slaves to is even worse than Cigna . I have never had a supervisor works so hard against their team. Just because people are remote doesn’t mean the don’t talk. So it’s not just oh they are picking on me. No. It’s universal . They preach empathy constant meetings about ,it but have zero for their employees. All that matters is the dollar in their pockets. They have you uptrain in multiple areas with zero effect to salary OR annual raises. Extremely hard to move up and no pay increases when switching departments even if people who hired directly into that apartment make more. Several coworkers are cross trained yet make the same, and have a larger work load. They say you can’t move or move up without uptraining yet they don’t mention no point in doing that because it’s not compensated . Cost of health insurance is pretty expensive . It was cheaper and better coverage from a previous non health care company that used Cigna insurance. How the heck is that? If you don’t mind working back to back stressful calls . Little recognition or pay advancement . Micromanaging . Supervisors with authority complexes.manipulation and constant lies. Zero core values practiced . High cost benefits. Medicore raises. Hard to reach and little payout bonuses . Then Cigna is the company for you!

Very boring work. Hard to differentiate yourself if not passing exams

Over worked and under paid .

The best part of Cigna used to be remote work and freedom to take initiative and opportunity for stretch assignments. Now the "Future of Work" requires everyone to go into a physical office at least half of every work week, regardless of the distance from taht aligned office. Also mass layoffs right now. There's a lot of micromanagement, Nepotism/cliques/favoritism affects hiring and promotions more than achievement. If you are a strong performer, you will drown in work while less competent teammates coast on half-completed work and will never be promoted or rewarded through compensation. It feels now like employees are being kept out of the loop, manipulated, and underappreciated.

None unless you have a difficult client, Cigna group has your back.

- Budget constraints - Returning to office (might be pro for some)

Bonus, pay, and promotions are sketchy at best. Upper management has a huge lack of transparency and it is blatantly clear the upper management generally just doesn’t care about the employees. The required return to office but slashed the bonus’ and the raises don’t even match inflation. Insurance is okay but not the best.

Very rigid culture, significantly less flexibility and autonomy than prior employers

Too much of a workload , training not adequate

Lots of changes often - Could be stressful

Management didn’t care about employees at all Constant restructuring

Bad jobs sometimes and also low pay

Micromanagement; Directors who do not work; Layoffs; hiring freeze' continuous and excessive restructuring

Extremely micromanaged. Constantly changing job requirements. Poor training. Rolling layoffs.

Politics, politics, politics. Lots of restructurings that undo the work of previous wave of executives. Rinse and repeat.

Pay Schedules/hours/days No In person co-workers

Nothing negative to mention for working here

Training did not really prepare me for the role. The “help” provided when you first start was limited. Constantly harassed about working overtime.

the pay isn't that great

Leadership changed the culture and people weren't valued.

VP levels of leadership do not show care to employees, treated as disposable resources

Difficult to find opportunities to progress career.

The larger the organization the more bureaucratic.

Statistically one of the lowest paid call centres in Inverclyde.

No come to mention about Cigna

Work/life balance has become progressively worse over the years. Future of work policies are rubbish. Pay is not enough for hours worked a week, Management out of touch, Focus for last two years has been "do more with less" to the detriment of employee morale, mental, and physical health.

Lay offs to save company money to employ foreigners for less money

Pay is not comparable to other companies. It’s way lower.

High ACA premiums Cigna's Affordable Care Act (ACA) premiums can be high. Limited availability Cigna Medicare Advantage plans are only available in certain states. Customer satisfaction Cigna receives both positive and negative reviews, and customer satisfaction doesn't always match up with company promises. Exclusions Cigna doesn't cover certain medical equipment, such as air conditioners, humidifiers, and treadmills. Alleged misconduct Some physicians have alleged that Cigna's misconduct has interfered with the patient-physician relationship.

It's a pretty large company, so it's not ideal for people who like to be in a small office setting.

Benefits can improve and we can have more holidays off.

None that i can Think of

So training is horrible. You submit surveys but it comes from your email, id# so you really can't be honest. There is no after work or time out for rest room or if you need to make emergency call. So most importantly is you have to learn a total of 9 systems to look up customer claims, eobs, send tasts, look up checks etc. Then its so many changes every year. How can anyone give correct information to a customer with the large amount of systems to review. Qcare system is IDX or 1970 DOS system. Way too much.

Job description is very different then what was actually received. Every single contact you have at Cigna once employed MUST go through your manager even disputes with said manager. Constant, never ending phone time. So much so that when you lose your voice from speaking so much, your then forced to take PST to get off of phones. Meanwhile, you have co workers who havnt taken calls in months.

Not a lot of time off allowed in the year