The Cigna Group

Work/life balance has become progressively worse over the years. Future of work policies are rubbish. Pay is not enough for hours worked a week, Management out of touch, Focus for last two years has been "do more with less" to the detriment of employee morale, mental, and physical health.

Lay offs to save company money to employ foreigners for less money

Pay is not comparable to other companies. It’s way lower.

High ACA premiums Cigna's Affordable Care Act (ACA) premiums can be high. Limited availability Cigna Medicare Advantage plans are only available in certain states. Customer satisfaction Cigna receives both positive and negative reviews, and customer satisfaction doesn't always match up with company promises. Exclusions Cigna doesn't cover certain medical equipment, such as air conditioners, humidifiers, and treadmills. Alleged misconduct Some physicians have alleged that Cigna's misconduct has interfered with the patient-physician relationship.

It's a pretty large company, so it's not ideal for people who like to be in a small office setting.

Benefits can improve and we can have more holidays off.

None that i can Think of

So training is horrible. You submit surveys but it comes from your email, id# so you really can't be honest. There is no after work or time out for rest room or if you need to make emergency call. So most importantly is you have to learn a total of 9 systems to look up customer claims, eobs, send tasts, look up checks etc. Then its so many changes every year. How can anyone give correct information to a customer with the large amount of systems to review. Qcare system is IDX or 1970 DOS system. Way too much.

Job description is very different then what was actually received. Every single contact you have at Cigna once employed MUST go through your manager even disputes with said manager. Constant, never ending phone time. So much so that when you lose your voice from speaking so much, your then forced to take PST to get off of phones. Meanwhile, you have co workers who havnt taken calls in months.

Not a lot of time off allowed in the year