The Cigna Group

Career growth is slow due to organizational size Leadership team at India needs to be well established

-lazy workers -if you're onshore, a lot of your calls are transfers because an offshore rep just didn't know how to handle the call. -they change their point system for metrics regularly. So that thing you were taught was OK to do in training? May end up an opportunity 5 months down the line. -they need stricter guidelines for who can coach because a lot of them ignore you or stall. Then get giddy when the customer hangs up. Like, excuse me? - you start off with 25 calls a day but get upskill after upskill with no up pay. -have experience? Doesn't matter. You'll be receiving the same acknowledgements as those who dont work. - the managers are cool but if they paid closer attention to what the ppl on their team were doing and not just the numbers they brought in, they would see that less than half their teams actually work. They just hang up on the customers or pretend to be working the issue and that it will be done only for the customer to turn around and yell at you when the tat has been met with no resolution because it was never sent. - be prepared to get yelled at and unable to be mad at the person who's yelling because they are justified in their anger I'm still trying to figure out which was worse. The patients yelling at staff in the office or being yelled at in my own home by 20+ of them.

Micromanagement once getting on the phones.

Less professional growth for individual

Late nights for some job

so many hurdles in career growth. politics in work place

Statistically one of the lowest paid call centres in Inverclyde.

Management is horrible. No goals or expectations set for the department. With FOW focus, less opportunity for career opportunities with remote work going away.

Mandatory work every day of the week

Multiple layoffs have completely tanked culture and employee happiness. Noone knows whether they'll have a job today or tomorrow. And right before the holidays too. The absolutely worst time of year to lay people off. Horrible.