The Cigna Group

Compensation was not the greatest compared to other opportunities

Low pay for a difficult, stressful, emotionally draining position. Not even an encyclopedia can handle all the information you are supposed to know. Supervisors are hard to reach for assistance, a good one can help you keep your sanity and make a world of difference in how your day is. But if you're lucky enough to get a crap supervisor who does nothing to get to know you or assist you can bring you down considerably. There are many, many questions you will have and the most common answer you will get is someone telling you to use Knowledge Exchange, or Cigna's internal Google. The problem with that it can take a long time to create a question that the AI will give an accurate answer to. That can be very inefficient, and even more difficult to do with a customer on the line continually asking questions or making it clear that it's taking too long. So even just providing the correct article to look up would help, but that is not how it's done, and with a manager who's too busy to ever get back to you, good luck. figuring things out. The rate of Band 1 employees getting promoted to better positions is extremely low. Hard to feel a lot of warmth for a job like this- they are always hiring for this position because it's a revolving door entry level position.

Where do I even start? Besides being forced back into the office, despite being hired to work fully remote and having that stated in my offer letter, and Cigna using that perk as a salary bargaining tool, there are other issues with this company. Leadership in general is apathetic. Longstanding employees resist change and make getting anything done almost impossible. There are much better companies out there to work for. It’s just not worth it.

Good perks and good benefits

There really haven't been any so far

Micro-managing from all angles, shifts are iffy and hard to switch out of, lunch break was to short(30mins)for a 10hr shift,very high call volume, spending 30-60 minutes on the phone assisting one member happens..often.

Just depends on the org and leadership you are in. Every company has these cons.

I don’t have any at the moment. It’s been great since I got here.

There is nothing bad to say honestly

Women are not given the same treatment as men It is difficult to get promoted within Salaries are not fair compared to market value