Zurich Services Malaysia Sdn. Bhd. Reviews — 1000 Employee Reviews

I would like to share some insights regarding my experience since joining the company in August 2024. Prior to my current role, I was laid off from QBE in July 2024 due to organizational changes. Joining the company during a period of structural transformation has presented certain challenges, particularly in the training processes, which appeared to be still in development at that time. During my tenure from August to March 7, I have observed a notable amount of turnover within the team. In the initial months, I received a substantial volume of claims, which was overwhelming as I was still acclimating to the company’s culture and systems. The influx of claims during the holiday months of November and December further complicated my adjustment. It is important to highlight a perceived gap in management planning regarding staff availability during peak periods. The number of employees on leave at that time resulted in an excessive workload for the remaining staff, making it difficult to address both existing and incoming claims adequately. Additionally, I was supporting a colleague who was on an extended vacation during this timeframe. While I proactively sought resources independently, I found that the supervision I received did not fully align with my needs. The focus seemed to be more on the adjusters involved in litigation rather than on my integration and workload management. I appreciate the opportunities to participate in performance reviews and have learned from the feedback provided. However, frequent changes in supervisory personnel have made it challenging to navigate my responsibilities effectively. My concern centers on the feedback regarding my claim management, as it can be increasingly difficult to meet expectations when the management framework and staffing levels are not fully optimized. This current review reflects the lowest assessment I have received throughout my career at the six-month mark, which is unexpected given my previous experiences in similar roles. While I acknowledge my accountability in this process, it is essential for management to ensure that the team is adequately supported and staffed to handle the workload effectively. Overall, I believe that Zurich is a commendable organization to work for. However, there are areas within the management structure and employee support systems that could benefit from enhancement to prevent employee overload and ensure more efficient claim handling.

high turnover and there's nothing else I can really think of