Assistant At Your Service Manager (Operator)-Sheraton Johor Bahru at Marriott International

The Assistant At Your Service Manager (Operator) is responsible for assisting the Front Office Manager in managing front office functions and supervising staff daily. This role plays a crucial part in ensuring efficient guest services and maintaining high standards of customer satisfaction at Sheraton Johor Bahru.

In this role, you will engage in daily operations of the front office, coordinating various areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will work closely with the team to ensure smooth guest check-in and check-out processes while supporting the overall financial performance of the department.

Key Responsibilities:

• Assist in managing front office functions and supervising staff.
• Coordinate front office areas to ensure efficient guest services.
• Verify guest and employee satisfaction through regular feedback.
• Support financial performance by monitoring departmental operations.
• Lead and motivate team members to achieve service excellence.
• Handle complaints, disputes, and conflicts effectively.
• Develop goals and plans to prioritize and organize work efficiently.