Assistant At Your Service Manager (Operator) – Marriott International

Must have a high school diploma or GED with 2 years experience in guest services, front desk, or a related professional area, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Ability to lead, influence, and encourage others using interpersonal and communication skills.

Must demonstrate honesty, integrity, and lead by example.

Ability to supervise and manage employees and understand their roles sufficiently to perform duties in their absence.

Capable of building mutual trust, respect, and cooperation among team members.

Skilled in managing day-to-day operations and maintaining quality standards to meet customer expectations.

Ability to develop goals and plans to prioritize and organize work effectively.

Competent in handling complaints, disputes, and conflicts.

Focus on improving service performance and guest satisfaction.

Ability to collaborate and communicate effectively with management and employees.

Skilled in implementing corrective action plans based on guest feedback.

Committed to providing exceptional customer service and enhancing guest retention.

Capable of coaching and providing feedback to employees.

Role model positive guest relations and hospitality skills.

Ability to manage projects and ensure compliance with policies, standards, and procedures.

Effective communication skills with supervisors, co-workers, and executives.

Problem-solving and analytical skills to evaluate results and choose solutions.

Capability to function as the Front Office Manager in their absence.

Willingness to participate in department meetings and communicate critical information across teams.