Assistant Banquets Manager – Marriott International
Marriott International
Engineering
Role Summary
The Assistant Banquets Manager at Sheraton Johor Bahru is responsible for leading banquet staff and assisting in the execution of events. The role includes managing departmental operations, supporting team development, handling customer interactions, and participating in human resource activities.
Job Description
The Assistant Banquets Manager at Sheraton Johor Bahru is an entry-level management position responsible for leading banquet staff and assisting in the execution of events according to established requirements and standards. The role involves managing departmental operations, inventories, and financial duties, supporting team development to ensure high-quality service, handling customer interactions and feedback, and participating in human resource activities such as hiring and training staff.
Job Requirements
High school diploma or GED.
2 years experience in event management, food and beverage, or a related professional area.
Ability to manage departmental inventories and assets.
Capability to conduct team meetings and maintain attendance logs.
Knowledge of sanitation standards and enforcement.
Understanding of standard operating procedures and policies.
Skills to order supplies and manage banquet beverage inventory.
Awareness of how banquet operations impact overall event success.
Ability to schedule staff effectively to meet service standards and maximize profits.
Willingness to participate in meetings and lead banquet service shifts.
Knowledge of food and wine pairings and event presentation.
Strong customer service skills with the ability to handle guest feedback and complaints.
Capability to empower employees in delivering excellent service.
Focus on continuous improvement and guest satisfaction.
Experience in interviewing, hiring, and training banquet staff.
Ability to observe and provide feedback on employee service behaviors.
Familiarity with emergency procedures and staff safety training.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Event Management
Inventory Management
Team Leadership
Customer Service
Staff Training And Development
Food And Beverage Operations
Sanitation Standards
Scheduling And Resource Allocation
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