Assistant Chief Concierge – Marriott International
Role Summary
The Assistant Chief Concierge supports the concierge functions at the hotel, ensuring that guest needs are communicated and addressed according to hotel standards. The role involves maintaining service philosophy, assisting guests, and supporting management to provide a personalized stay.
Job Description
The Assistant Chief Concierge supports all aspects of Concierge functions according to hotel standards. This role involves maintaining a concierge service philosophy that guides staff, assisting in guest acknowledgment and service, and supporting management to ensure guest needs and information are communicated properly to provide a unique and personal stay.
Job Requirements
High school diploma or GED with 2 years experience in guest services, front desk, or a related area, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or a related field with no prior work experience required.
Ability to coordinate day-to-day operations and prioritize tasks.
Capable of supporting and guiding a concierge team to meet customer satisfaction and financial goals.
Knowledge of local attractions, restaurants, and services for guest recommendations and arrangements.
Ability to respond to emergency situations and maintain awareness of hotel operations and guest needs.
Strong interpersonal skills to foster cooperative relationships among team members and guests.
Ability to handle guest problems and complaints professionally.
Good communication skills to provide updates and participate in meetings.
Commitment to providing exceptional customer service and supporting team adherence to hotel policies and standards.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Concierge Services
Customer Service
Team Coordination
Guest Relations
Crisis Management
Communication
Hospitality Management
Local Area Knowledge
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