Assistant Chief Concierge – Marriott International
Role Summary
The Assistant Chief Concierge is responsible for supporting all aspects of Concierge functions according to hotel standards. This role plays a crucial part in ensuring a unique and personal stay for guests by maintaining a concierge service philosophy and effectively communicating guest needs.
Job Description
In this role, you will assist in the daily operations of the concierge team, ensuring that guests receive exceptional service and support. You will work closely with management and staff to create a welcoming environment that enhances the guest experience.
Key Responsibilities:
- Support all aspects of Concierge functions according to hotel standards.
- Assist in guest acknowledgment and service to enhance their experience.
- Guide and support the concierge team to meet customer satisfaction goals.
- Coordinate day-to-day operations and prioritize tasks effectively.
- Provide recommendations and arrangements for local attractions and services.
- Respond to emergency situations and maintain awareness of hotel operations.
- Foster cooperative relationships among team members and guests.
- Handle guest problems and complaints professionally.
- Communicate updates and participate in team meetings.
Job Requirements
High school diploma or GED with 2 years experience in guest services, front desk, or a related area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related field.
Ability to coordinate day-to-day operations and prioritize tasks.
Strong interpersonal skills to foster cooperative relationships.
Good communication skills to provide updates and participate in meetings.
Commitment to providing exceptional customer service.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Team Leadership
Communication
Problem Solving
Time Management
Interpersonal Skills
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