Assistant Chief Concierge at Marriott International - Kuala Lumpur

The Assistant Chief Concierge is responsible for supporting all aspects of Concierge functions according to hotel standards. This role plays a crucial part in ensuring a unique and personal stay for guests by maintaining a concierge service philosophy and effectively communicating guest needs.

In this role, you will assist in the daily operations of the concierge team, ensuring that guests receive exceptional service and support. You will work closely with management and staff to create a welcoming environment that enhances the guest experience.

Key Responsibilities:

• Support all aspects of Concierge functions according to hotel standards.
• Assist in guest acknowledgment and service to enhance their experience.
• Guide and support the concierge team to meet customer satisfaction goals.
• Coordinate day-to-day operations and prioritize tasks effectively.
• Provide recommendations and arrangements for local attractions and services.
• Respond to emergency situations and maintain awareness of hotel operations.
• Foster cooperative relationships among team members and guests.
• Handle guest problems and complaints professionally.
• Communicate updates and participate in team meetings.