Assistant Concierge Manager – Marriott International
Marriott International
Hospitality
Role Summary
The Assistant Concierge Manager assists in all concierge functions following hotel standards and supports management by ensuring departments are informed of guest needs before arrival. This role focuses on providing personalized and memorable guest experiences while maintaining concierge management philosophy.
Job Description
The Assistant Concierge Manager supports all aspects of concierge functions in accordance with hotel standards. This role involves maintaining a concierge management philosophy that guides staff, assisting in guest service acknowledgment, and supporting management to ensure departments are aware of guest needs prior to arrival to provide a memorable and personalized stay.
Job Requirements
High school diploma or GED with 2 years experience in guest services, front desk, or related professional area, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related field with no prior work experience required.
Ability to coordinate day-to-day operations and ensure quality standards are met.
Capability to develop goals and plans to prioritize and organize work.
Experience supporting a team to focus on operations critical to guest satisfaction and financial results.
Understanding of the impact of departmental operations on overall property financial goals.
Skills to establish and maintain relationships with local attractions and businesses to enhance guest experiences.
Ability to provide guest service recommendations and arrange various services upon request.
Awareness of cultural differences to meet guests' specific needs.
Knowledge of hotel services, room locations, and facilities.
Ability to ensure VIP and repeat guests receive appropriate service and requests are fulfilled.
Skill in responding to emergency situations with appropriate procedures.
Ability to maintain awareness of hotel daily operations and events.
Capability to welcome guests warmly and anticipate their needs.
Ability to encourage teamwork, respect, and cooperation among staff and serve as a role model.
Skill in maintaining open and collaborative relationships with employees to promote team effectiveness.
Experience in handling guest requests in adherence with hotel policies and standards, striving for guest satisfaction.
Capability to assist in providing exceptional customer service and improving service through coaching and feedback.
Experience responding to guest problems and complaints professionally.
Ability to interact with guests to obtain feedback on service quality and satisfaction.
Communication skills to provide information to supervisors and colleagues effectively.
Analytical skills to evaluate information and choose effective solutions.
Ability to keep executives and peers updated on relevant information timely.
Willingness to participate in departmental meetings and communicate clear operational goals.
Quick Info
Company
Marriott International
Location
Putrajaya
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Guest Services
Hospitality Management
Operations Coordination
Customer Service
Team Leadership
Communication
Problem Solving
Relationship Building
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances