Assistant Concierge Manager – Marriott International
Role Summary
The Assistant Concierge Manager is responsible for supporting all aspects of concierge functions in accordance with hotel standards. This role plays a crucial part in ensuring a memorable and personalized stay for guests by coordinating with various departments and maintaining high service standards.
Job Description
In this role, you will assist in managing the concierge team and ensure that guest needs are anticipated and met prior to their arrival. You will work in a dynamic environment where guest satisfaction is the top priority.
Key Responsibilities:
- Support concierge functions to enhance guest experiences.
- Assist in managing the concierge team to ensure high service standards.
- Coordinate with departments to anticipate guest needs.
- Develop and maintain relationships with local attractions and businesses.
- Provide guest service recommendations and arrange services upon request.
- Monitor day-to-day operations to ensure quality standards are met.
- Address guest inquiries and resolve issues promptly.
Job Requirements
High school diploma or GED with 2 years of experience in guest services, front desk, or related area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no prior work experience required.
Ability to coordinate operations and ensure quality standards.
Experience in supporting a team focused on guest satisfaction.
Understanding of departmental operations' impact on financial goals.
Awareness of cultural differences to meet guests' specific needs.
Quick Info
Company
Marriott International
Location
Putrajaya
Salary
—
Skills Required
6 skills
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Required Skills
Guest Service
Team Coordination
Relationship Management
Problem Solving
Communication
Organizational Skills
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