ASSISTANT, CUSTOMER SERVICE – KPJ Healthcare
KPJ Healthcare
Healthcare
Role Summary
The Assistant, Customer Service plays a crucial role in ensuring customer satisfaction by efficiently managing requests and maintaining relationships with hospital representatives. This position requires strong communication skills and the ability to handle multiple tasks while adhering to company policies.
Job Description
The Assistant, Customer Service will handle daily customer and hospital requests efficiently and professionally. Responsibilities include liaising with KPJ hospitals, coordinating with customers for order fulfillment, processing purchase orders, and maintaining documentation for audit purposes. The role also involves monitoring outstanding orders, attending to customer inquiries, and ensuring compliance with company policies.
Job Requirements
Minimum SPM / Diploma in Business Administration, Customer Service, or related field.
Minimum 2 years of experience in customer service, administrative, or order processing roles.
Flexible and good communication skills.
Ability to maintain good relationships with all levels of staff.
High discipline, cooperative, responsible, and reliable.
Analytical and data-driven; able to manage KPIs and performance metrics.
Quick Info
Company
KPJ Healthcare
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
5 skills
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Required Skills
Customer Service
Communication
Relationship Management
Analytical Skills
Problem-Solving
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