Assistant Front Office Manager-Sheraton Johor Bahru – Marriott International
Role Summary
The Assistant Front Office Manager is responsible for supporting the Front Office Manager in overseeing daily front office functions. This role plays a crucial part in ensuring efficient operations and maintaining high standards of guest and employee satisfaction.
Job Description
The Assistant Front Office Manager at Sheraton Johor Bahru engages in daily operations, supervising staff and managing activities to facilitate smooth check-in and check-out processes. This position requires a commitment to optimizing financial performance while ensuring exceptional service delivery.
Key Responsibilities:
- Supervise front office staff to ensure efficient operations.
- Manage daily activities related to guest services and front desk operations.
- Oversee Bell/Door Staff and Switchboard functions.
- Ensure high standards of guest satisfaction and employee engagement.
- Resolve complaints and conflicts effectively.
- Communicate clear goals and participate in corrective action plans based on guest feedback.
- Empower employees to deliver exceptional customer service.
Job Requirements
High school diploma or GED with 2 years of experience in guest services, front desk, or a related professional area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
Ability to lead and influence team members.
Experience in supervising and managing employees.
Strong interpersonal and communication skills.
Commitment to providing exceptional customer service.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Leadership
Interpersonal Communication
Conflict Resolution
Customer Service
Team Management
Financial Performance Optimization
Assistant Front Office Manager-Sheraton Johor Bahru - Frequently Asked Questions
What is the salary for a Assistant Front Office Manager-Sheraton Johor Bahru at Marriott International in Johor?
Marriott International has not disclosed the salary for this role.
Where is this Assistant Front Office Manager-Sheraton Johor Bahru job located?
This Assistant Front Office Manager-Sheraton Johor Bahru position is based in Johor, Malaysia. This role is fully on-site.
What qualifications do I need for this Assistant Front Office Manager-Sheraton Johor Bahru role?
Marriott International is looking for High school diploma or GED with 2 years of experience in guest services, front desk, or a related professional area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.; Ability to lead and influence team members.; Experience in supervising and managing employees..
How do I apply for this Assistant Front Office Manager-Sheraton Johor Bahru job at Marriott International?
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