Assistant Front Office Manager – Marriott International

The Assistant Front Office Manager is responsible for supporting the Front Office Manager in overseeing daily front office functions. This role plays a crucial part in ensuring efficient operations and maintaining high standards of guest and employee satisfaction.

The Assistant Front Office Manager at Sheraton Johor Bahru engages in daily operations, supervising staff and managing activities to facilitate smooth check-in and check-out processes. This position requires a commitment to optimizing financial performance while ensuring exceptional service delivery.

Key Responsibilities:

• Supervise front office staff to ensure efficient operations.
• Manage daily activities related to guest services and front desk operations.
• Oversee Bell/Door Staff and Switchboard functions.
• Ensure high standards of guest satisfaction and employee engagement.
• Resolve complaints and conflicts effectively.
• Communicate clear goals and participate in corrective action plans based on guest feedback.
• Empower employees to deliver exceptional customer service.