Assistant Guest Services Manager – Marriott International
Role Summary
The Assistant Guest Services Manager is responsible for overseeing all property operations to ensure the highest levels of hospitality and service are provided. This role plays a crucial part in managing guest experiences and supporting front desk operations during peak times.
Job Description
In this dynamic role, the Assistant Guest Services Manager serves as the Manager on Duty, ensuring smooth operations and exceptional service delivery. The position involves direct interaction with guests and team members, fostering a welcoming environment and addressing any service-related issues.
Key Responsibilities:
- Oversee property operations to maintain high hospitality standards.
- Manage guest flow within the lobby to enhance guest experiences.
- Resolve guest-related situations effectively and efficiently.
- Support front desk operations during high demand periods.
- Lead and motivate guest services teams to achieve service goals.
- Implement projects and policies to improve service delivery.
- Conduct human resource activities related to guest services.
Job Requirements
High school diploma or GED with 2 years of experience in guest services, front desk, or related area; or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.
Strong interpersonal and communication skills.
Ability to supervise and manage employees effectively.
Proficient in handling complaints and conflicts.
Capability to develop and prioritize goals and plans.
Quick Info
Company
Marriott International
Location
Melaka
Salary
—
Skills Required
6 skills
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Required Skills
Leadership
Communication
Conflict Resolution
Team Management
Customer Service
Problem Solving
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