Assistant Guest Services Manager – Marriott International

High school diploma or GED with 2 years of experience in guest services, front desk, or related area; or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.

Ability to lead, influence, and encourage team members with interpersonal and communication skills.

Ability to supervise and manage employees and understand their positions well enough to perform their duties in their absence.

Ability to handle complaints, disputes, grievances, and conflicts effectively.

Ability to develop goals and plans to prioritize, organize, and accomplish work.

Strong working relationship skills to support property operations and goals across departments.

Capability to intervene in guest/employee situations to maintain property integrity, guest satisfaction, and employee well-being.

Ability to communicate business objectives and expectations to employees.

Basic comprehension of budgets, operating statements, and payroll reports for financial management assistance.

Dedication to providing customer service above and beyond to ensure guest satisfaction and retention.

Skills in coaching and providing feedback to improve service performance.

Capability to enforce property policies, administer disciplinary procedures, and manage payroll.

Skills in identifying developmental needs and coaching employees to improve their knowledge and skills.

Experience participating in employee progressive discipline procedures and conducting training.

Ability to analyze information, evaluate results, and solve problems effectively.

Capability to maintain high visibility in public areas during peak times and implement emergency plans.

Ability to perform front desk duties during high demand periods.