Assistant Loyalty Manager at Marriott International - Kuala Lumpur

The Assistant Loyalty Manager is responsible for ensuring a seamless guest check-in experience and managing loyalty program information. This role plays a crucial part in enhancing guest satisfaction and supporting the overall operations of the hotel.

In this role, you will engage with guests during check-in, verify their identities, and manage room assignments while ensuring accurate account setups. You will also handle loyalty program entries, secure payments, and assist in training staff to maintain high service standards.

Key Responsibilities:

• Process guest check-ins by verifying identities and payment methods.
• Assign rooms and issue room keys while ensuring accurate account setup.
• Enter loyalty program information and manage billing procedures.
• Compile daily reports and handle cashier and closing procedures.
• Accommodate guest requests and communicate effectively with relevant staff.
• Train and motivate employees to maintain positive working relationships.
• Adhere to company policies, quality standards, safety protocols, and security measures.