Assistant Loyalty Manager – Marriott International

The Assistant Loyalty Manager at the hotel assists with processing guest check-ins, managing loyalty program information, and supporting guest services. The role includes verifying identities, handling payments, compiling reports, and aiding in staff training while adhering to company policies and standards.

The Assistant Loyalty Manager is responsible for processing guest check-ins by verifying identities, payment methods, assigning rooms, and issuing room keys while ensuring accurate account setup. This role also involves entering loyalty program information, securing payments, managing billing, compiling daily reports, and handling cashier and closing procedures. The Assistant Loyalty Manager supports guest services by accommodating requests and communicating with relevant staff and assists in training and motivating employees while maintaining positive working relationships. Adherence to company policies, quality standards, safety protocols, and security measures is expected, along with clear communication and professional guest interaction.