Assistant Venue Manager-Sheraton Johor Bahru at Marriott International

The Assistant Venue Manager is responsible for supporting the management of restaurant operations at Sheraton Johor Bahru. This role plays a crucial part in enhancing guest and employee satisfaction through effective training and performance management.

The Assistant Venue Manager engages in daily supervision of restaurant operations, including Restaurants/Bars and Room Service, ensuring a smooth workflow during busy meal times. This position requires collaboration with team members to maintain high standards of service and sanitation.

Key Responsibilities:

• Assist in managing restaurant teams and addressing employee inquiries.
• Monitor and provide feedback on employee performance.
• Supervise daily shift operations in the absence of higher management.
• Communicate departmental goals clearly and participate in meetings.
• Ensure compliance with restaurant policies and legal requirements for alcohol service.
• Manage budget goals and perform diverse restaurant duties as necessary.
• Provide exceptional customer service and handle guest complaints effectively.