Assistant Venue Manager – Marriott International
Marriott International
Hospitality
Role Summary
The Assistant Venue Manager at Sheraton Kota Kinabalu supports the supervision of restaurant operations including restaurants, bars, and room service. The role involves assisting with team activities, maintaining standards, and ensuring customer service quality in the venue's food and beverage operations.
Job Description
The Assistant Venue Manager at Sheraton Kota Kinabalu assists in the daily supervision of restaurant operations including restaurants, bars, and room service if applicable. The role involves supporting kitchen and dining team activities, maintaining sanitation standards, assisting servers and hosts during peak hours, and striving to improve guest and employee satisfaction. The position includes handling employee performance and training, managing operational standards, and ensuring exceptional customer service.
Job Requirements
High school diploma or GED with 4 years of experience in food and beverage, culinary, or related area; OR a 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of related experience.
Ability to handle employee questions and concerns and provide performance feedback.
Capability to assist in supervising daily shift operations and restaurant areas.
Skills to communicate departmental goals and issues effectively within the team.
Competence in ensuring compliance with restaurant policies, standards, and local laws regarding alcohol service.
Experience in managing budget goals and operational needs.
Customer service skills to interact with guests and handle problems or complaints.
Ability to supervise staffing levels to meet operational and financial objectives.
Experience in conducting employee coaching, counseling, and on-going training initiatives.
Communication skills to provide information through various channels and solve problems effectively.
Capability to assist during meal periods and busy times on the floor.
Awareness of quality standards in food and presentation.
Quick Info
Company
Marriott International
Location
Sabah
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Restaurant Operations
Employee Training And Development
Customer Service
Shift Supervision
Performance Management
Budget Management
Communication Skills
Compliance And Safety Standards
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