Asst Mgr-Front Office at Marriott International - Putrajaya

The Assistant Manager - Front Office is responsible for assisting the Front Office Manager in overseeing daily operations and ensuring guest satisfaction. This role plays a crucial part in maintaining high hospitality standards and supporting the financial performance of the front office department.

In this dynamic role, the Assistant Manager - Front Office will engage in daily administration and supervision of front office functions, including managing staff and ensuring efficient guest services. The work environment is fast-paced, requiring strong leadership and communication skills to maintain high levels of guest and employee satisfaction.

Key Responsibilities:

• Assist the Front Office Manager in daily operations and administration.
• Direct and supervise front office staff, including Bell/Door Staff and Guest Services.
• Ensure efficient check-in and check-out processes for guests.
• Handle guest complaints and resolve conflicts effectively.
• Support continuous improvement initiatives in service delivery.
• Maintain compliance with front office policies and financial controls.
• Coach employees to provide exceptional customer service.
• Share information and problem-solve with team members.