Asst Mgr – Marriott International
Marriott International
Hospitality
Role Summary
The Assistant Manager - Front Office supports the Front Office Manager in overseeing daily front office operations, including supervising staff and ensuring efficient guest services. This role involves managing employee performance, handling guest issues, and maintaining service standards within the department.
Job Description
The Assistant Manager - Front Office assists the Front Office Manager with daily administration and supervision of front office functions including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The role involves directing staff, ensuring efficient check-in and check-out processes, maintaining guest and employee satisfaction, and supporting the financial performance of the department. This position also includes managing employees, handling guest complaints, supporting continuous improvement in service, and serving as a role model in hospitality standards.
Job Requirements
High school diploma or GED, plus 2 years experience in guest services, front desk, or a related professional field, OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.
Strong interpersonal and communication skills to lead and manage teams.
Ability to supervise and manage employees and perform duties in their absence.
Capability to handle complaints, resolve conflicts, and improve service performance.
Experience with setting customer service goals and implementing corrective action plans.
Skill in providing exceptional customer service and coaching employees.
Ability to ensure compliance with front office policies and maintain financial controls.
Competence in information sharing, problem solving, and updating team members.
Willingness to assume Front Office Manager responsibilities in their absence.
Quick Info
Company
Marriott International
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Front Office Management
Guest Services
Team Supervision
Customer Service
Conflict Resolution
Financial Performance Management
Communication
Problem Solving
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