Asst Mgr – Marriott International
Role Summary
The Assistant Manager - Front Office is responsible for assisting the Front Office Manager in overseeing daily operations and ensuring guest satisfaction. This role plays a crucial part in maintaining high hospitality standards and supporting the financial performance of the front office department.
Job Description
In this dynamic role, the Assistant Manager - Front Office will engage in daily administration and supervision of front office functions, including managing staff and ensuring efficient guest services. The work environment is fast-paced, requiring strong leadership and communication skills to maintain high levels of guest and employee satisfaction.
Key Responsibilities:
- Assist the Front Office Manager in daily operations and administration.
- Direct and supervise front office staff, including Bell/Door Staff and Guest Services.
- Ensure efficient check-in and check-out processes for guests.
- Handle guest complaints and resolve conflicts effectively.
- Support continuous improvement initiatives in service delivery.
- Maintain compliance with front office policies and financial controls.
- Coach employees to provide exceptional customer service.
- Share information and problem-solve with team members.
Job Requirements
High school diploma or GED, plus 2 years of experience in guest services or front desk operations.
OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.
Strong interpersonal and communication skills.
Ability to supervise and manage employees.
Experience in setting customer service goals and implementing corrective actions.
Willingness to assume Front Office Manager responsibilities in their absence.
Quick Info
Company
Marriott International
Location
Selangor
Salary
—
Skills Required
7 skills
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Required Skills
Leadership
Customer Service
Conflict Resolution
Team Management
Communication
Problem Solving
Financial Control
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