AYS Supervisor – Marriott International

The AYS Supervisor at Moxy Hotels is responsible for overseeing guest check-ins and ensuring a positive experience for guests. The role involves managing guest accounts, coaching staff, and maintaining professional communication within a team-oriented environment.

The AYS Supervisor is responsible for processing all guest check-ins, verifying guest identity, managing payment methods, and assigning rooms. This role includes ensuring accurate guest accounts, entering loyalty program information, and securing payments. The supervisor compiles and reviews daily reports, balances receipts, and ensures compliance with accounting and safety procedures. They assist management in training and coaching employees, maintain positive work relationships, and support team goals. Additionally, they welcome guests, address service needs, communicate professionally, and ensure adherence to quality standards within the property environment.