Banquets Manager-Sheraton Johor Bahru at Marriott International

The Banquets Manager is responsible for directing and motivating the team to provide high-quality service. This role plays a crucial part in ensuring the success of events through effective management of banquet operations and team leadership.

In the day-to-day work environment, the Banquets Manager at Sheraton Johor Bahru oversees banquet operations, ensuring that all events meet the established standards of quality and service. This role involves close collaboration with various departments to deliver exceptional guest experiences.

Key Responsibilities:

• Direct and motivate the banquet team to achieve service excellence.
• Monitor and control financial and administrative responsibilities related to events.
• Communicate clearly with team members to ensure event success.
• Identify training opportunities for staff to enhance service delivery.
• Manage banquet operations, including inventory and scheduling.
• Handle guest feedback and complaints effectively to maintain satisfaction.
• Lead meetings and discussions to align team goals and objectives.