Banquets Manager – Marriott International
Role Summary
The Banquets Manager at Sheraton Johor Bahru is responsible for leading a team to deliver high-quality banquet services while ensuring customer satisfaction. The role involves managing operations, staff scheduling, and maintaining standards in compliance with relevant laws and safety procedures.
Job Description
The Banquets Manager at Sheraton Johor Bahru directs and motivates the team while assisting in providing high quality service according to requirements and standards. This role includes monitoring and controlling financial and administrative responsibilities, providing clear communication to ensure event success, identifying training opportunities, and managing banquet operations including inventory and scheduling to maximize customer satisfaction.
Job Requirements
High school diploma or GED.
At least 2 years of experience in event management, food and beverage, or related professional area.
Knowledge of laws related to events and banquet operations.
Ability to manage departmental inventories and maintain equipment.
Skills in scheduling banquet service staff to meet service standards and maximize profits.
Capability to lead and motivate teams, set goals, and delegate tasks.
Strong customer service focus with the ability to handle guest feedback and complaints.
Effective communication skills for interacting with guests and employees.
Knowledge of safety and emergency procedures relevant to the department.
Ability to participate in and lead meetings and discussions.
Commitment to continuous improvement and maintaining sanitation standards.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Event Management
Food And Beverage Operations
Inventory Management
Staff Scheduling
Team Leadership
Customer Service
Communication Skills
Safety And Emergency Procedures
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