BPO Management Executive (1-year Contract) - Fresh Graduates are Welcomed! at Shopee - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 29 May 2026 and has passed its 30-day listing period. See open Management Associate Ceo Mentored jobs.
Role Summary
The BPO Management Executive is responsible for managing end-to-end BPO operations. This role involves collaborating with various stakeholders to achieve operational goals and enhance performance metrics.
Job Description
In this position, you will oversee daily BPO operations, acting as the primary contact for performance management and vendor relations. You will work in a dynamic environment that requires regular interaction with multiple teams to ensure compliance and drive improvements.
Key Responsibilities:
- Manage end-to-end BPO operations to meet performance metrics.
- Collaborate with stakeholders to implement effective action plans.
- Monitor vendor performance and ensure compliance with contracts.
- Conduct regular business reviews to assess and improve performance.
- Maintain optimal backlog levels for operational efficiency.
- Validate vendor billing for accuracy and compliance.
- Drive continuous improvement initiatives within the BPO framework.
Job Requirements
Bachelor’s degree in any discipline with strong analytical skills.
Fresh graduates are welcomed to apply.
Vendor management or customer service management experience is a plus.
Strong English communication skills, both written and verbal.
Ability to work independently and in a team.
Experience in performance management and project management is advantageous.
BPO Management Executive (1-year Contract) - Fresh Graduates are Welcomed! - Frequently Asked Questions
What is the salary for a BPO Management Executive (1-year Contract) - Fresh Graduates are Welcomed! at Shopee in Kuala Lumpur?
Shopee has not disclosed the salary for this role.
Where is this BPO Management Executive (1-year Contract) - Fresh Graduates are Welcomed! job located?
This BPO Management Executive (1-year Contract) - Fresh Graduates are Welcomed! position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this BPO Management Executive (1-year Contract) - Fresh Graduates are Welcomed! role?
Shopee is looking for Bachelor’s degree in any discipline with strong analytical skills.; Fresh graduates are welcomed to apply.; Vendor management or customer service management experience is a plus..
How do I apply for this BPO Management Executive (1-year Contract) - Fresh Graduates are Welcomed! job at Shopee?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Required Skills
BPO Management Executive (1-year Contract) - Fresh Graduates are Welcomed! Salary at Shopee
Shopee has not disclosed the salary for this role.
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