BPO Management Executive (1 – Shopee
Shopee
Other
Role Summary
The BPO Management Executive will oversee BPO operations, ensuring alignment with performance goals and compliance with contracts. The role requires strong analytical skills, effective communication, and the ability to manage vendor relationships while driving continuous improvement.
Job Description
This role involves managing end-to-end BPO operations, serving as the main contact for operational goals and performance metrics. The executive will collaborate with various stakeholders to implement action plans, monitor vendor performance, and ensure compliance with contracts. Regular business reviews will be conducted to assess performance and drive improvements. The position also requires maintaining optimal backlog levels and validating vendor billing for accuracy.
Job Requirements
Bachelor’s degree in any discipline with strong analytical skills.
Fresh graduates are welcomed to apply.
Vendor management or customer service management experience is a plus.
Strong English communication skills, both written and verbal.
Ability to work independently and in a team.
Experience in performance management and project management is advantageous.
Excellent presentation and collaboration skills.
Proficient in Excel and Microsoft tools.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Analytical Skills
Communication Skills
Vendor Management
Project Management
Performance Management
Excel
Microsoft Office
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