BPO Management Executive (1 – Shopee
Role Summary
The BPO Management Executive is responsible for managing end-to-end BPO operations. This role involves collaborating with various stakeholders to achieve operational goals and enhance performance metrics.
Job Description
In this position, you will oversee daily BPO operations, acting as the primary contact for performance management and vendor relations. You will work in a dynamic environment that requires regular interaction with multiple teams to ensure compliance and drive improvements.
Key Responsibilities:
- Manage end-to-end BPO operations to meet performance metrics.
- Collaborate with stakeholders to implement effective action plans.
- Monitor vendor performance and ensure compliance with contracts.
- Conduct regular business reviews to assess and improve performance.
- Maintain optimal backlog levels for operational efficiency.
- Validate vendor billing for accuracy and compliance.
- Drive continuous improvement initiatives within the BPO framework.
Job Requirements
Bachelor’s degree in any discipline with strong analytical skills.
Fresh graduates are welcomed to apply.
Vendor management or customer service management experience is a plus.
Strong English communication skills, both written and verbal.
Ability to work independently and in a team.
Experience in performance management and project management is advantageous.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Analytical Skills
Communication
Vendor Management
Project Management
Performance Management
Collaboration
Microsoft Excel
Presentation Skills
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