Intellectual Property, Counterfeit & Brand Management – Shopee
Role Summary
The Intellectual Property, Counterfeit & Brand Management - Operations role is responsible for leading a team to manage counterfeit inquiries and ensure compliance with policies. This position plays a crucial role in maintaining the integrity of the marketplace and enhancing brand protection efforts.
Job Description
In this role, you will oversee daily operations, guiding a team of agents in managing caseloads and addressing counterfeit issues. You will collaborate with legal teams and monitor performance to improve workflows and handle appeals effectively.
Key Responsibilities:
- Lead a team of agents in managing counterfeit inquiries.
- Ensure compliance with marketplace policies and procedures.
- Coordinate with legal teams to address counterfeit cases.
- Oversee the appeals process for counterfeit inquiries.
- Monitor team performance and implement improvements.
- Manage workflows to enhance operational efficiency.
- Address issues related to repeat offenders in the marketplace.
Job Requirements
Strong analytical and problem-solving skills.
Excellent communication skills for collaboration.
Experience in content management or policy enforcement is a plus.
Strong logical thinking and problem-solving abilities.
Good team player with a positive attitude.
Strong presentation skills.
Proficiency in Microsoft Excel.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Analytical Skills
Problem-Solving
Communication
Team Leadership
Content Management
Policy Enforcement
Presentation Skills
Microsoft Excel
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