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The position requires leading a team to manage counterfeit cases, ensuring compliance and effective communication with stakeholders. Candidates should possess strong analytical skills, be detail-oriented, and have experience in policy enforcement or related fields.
In this role, you will lead a team of agents, managing caseloads and ensuring compliance with policies. You will handle counterfeit inquiries, coordinate with legal teams, and oversee the appeals process. Your responsibilities include monitoring performance, improving workflows, and managing repeat offenders.
Strong analytical and problem-solving skills
Ability to manage multiple tasks efficiently
Excellent communication skills for collaboration
Experience in content management or policy enforcement is a plus
Strong logical thinking and problem-solving skills
Good team player with a positive attitude
Strong presentation skills
Proficiency in Microsoft Excel
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Analytical Skills
Problem-Solving
Communication
Content Management
Policy Enforcement
Teamwork
Presentation Skills
Microsoft Excel