BPO Management Executive (1-year Contract) at Shopee - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 29 May 2026 and has passed its 30-day listing period. See open Management Associate Ceo Mentored jobs.
Role Summary
The BPO Management Executive is responsible for managing end-to-end BPO operations. This role involves collaborating with various stakeholders to ensure operational alignment and meet performance expectations.
Job Description
In this position, you will oversee daily BPO operations, serving as the main contact for performance management and vendor relations. You will engage with multiple teams to implement strategies that drive key performance indicators.
Key Responsibilities:
- Manage end-to-end BPO operations.
- Monitor vendor performance and compliance with contracts.
- Conduct business reviews to assess operational effectiveness.
- Collaborate with stakeholders to implement action plans.
- Travel to BPO sites for performance assessments.
- Ensure alignment of operational expectations across teams.
- Analyze performance data to identify trends and areas for improvement.
Job Requirements
Bachelor’s degree in any discipline.
Minimum 2 years’ experience in vendor management or customer service management.
Strong English communication skills, both written and verbal.
Ability to work independently and as part of a team.
Experience in performance management and project management is an added advantage.
BPO Management Executive (1-year Contract) - Frequently Asked Questions
What is the salary for a BPO Management Executive (1-year Contract) at Shopee in Kuala Lumpur?
Shopee has not disclosed the salary for this role.
Where is this BPO Management Executive (1-year Contract) job located?
This BPO Management Executive (1-year Contract) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this BPO Management Executive (1-year Contract) role?
Shopee is looking for Bachelor’s degree in any discipline.; Minimum 2 years’ experience in vendor management or customer service management.; Strong English communication skills, both written and verbal..
How do I apply for this BPO Management Executive (1-year Contract) job at Shopee?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Required Skills
BPO Management Executive (1-year Contract) Salary at Shopee
Shopee has not disclosed the salary for this role.
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