BPO Management Executive (1 – Shopee
Role Summary
The BPO Management Executive is responsible for managing end-to-end BPO operations. This role involves collaborating with various stakeholders to ensure operational alignment and meet performance expectations.
Job Description
In this position, you will oversee daily BPO operations, serving as the main contact for performance management and vendor relations. You will engage with multiple teams to implement strategies that drive key performance indicators.
Key Responsibilities:
- Manage end-to-end BPO operations.
- Monitor vendor performance and compliance with contracts.
- Conduct business reviews to assess operational effectiveness.
- Collaborate with stakeholders to implement action plans.
- Travel to BPO sites for performance assessments.
- Ensure alignment of operational expectations across teams.
- Analyze performance data to identify trends and areas for improvement.
Job Requirements
Bachelor’s degree in any discipline.
Minimum 2 years’ experience in vendor management or customer service management.
Strong English communication skills, both written and verbal.
Ability to work independently and as part of a team.
Experience in performance management and project management is an added advantage.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Analytical Skills
Problem-Solving
Communication
Vendor Management
Performance Management
Project Management
Collaboration
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