BPO Management Executive (1 – Shopee
Shopee
Other
Role Summary
The position focuses on overseeing BPO management, ensuring operational goals are met through collaboration with stakeholders. The ideal candidate will possess strong analytical skills and experience in vendor management, with a focus on performance improvement and compliance.
Job Description
This role involves managing end-to-end BPO operations, serving as the main contact for operational alignment and performance expectations. The executive will collaborate with various stakeholders to implement action plans that meet key performance indicators. Responsibilities include monitoring vendor performance, conducting business reviews, and ensuring compliance with contracts. The position also requires travel to BPO sites for performance assessments and operational alignment.
Job Requirements
Bachelor’s degree in any discipline with strong analytical skills.
Minimum 2 years’ experience in vendor management or customer service management.
Strong English communication skills, both written and verbal.
Ability to work independently and as part of a team.
Experience in performance management and project management is an added advantage.
Strong analytical, problem-solving, and trend analysis skills.
Excellent presentation and collaboration skills.
Proven ability to manage relationships within BPOs.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Analytical Skills
Vendor Management
Customer Service
Performance Management
Project Management
Communication Skills
Problem-Solving
Excel Proficiency
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