Call Centre Agent – Marriott International
Role Summary
The Call Centre Agent - At Your Service role involves providing guests with memorable experiences by assisting with their requests and sharing information about the local area. The position requires adherence to company policies, maintaining confidentiality, and presenting a professional demeanor.
Job Description
The Call Centre Agent - At Your Service role involves providing a memorable and unique experience for guests beyond simply facilitating check-in and check-out processes. This position requires initiative to deliver various services throughout a guest's stay, including addressing requests, processing operational needs, completing reports, and sharing local area highlights. The role emphasizes creating a safe workplace, following policies, maintaining confidentiality, protecting assets, upholding quality standards, and presenting a professional appearance.
Job Requirements
High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
Ability to stand, sit, or walk for extended periods and perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
Compliance with company policies and procedures.
Ability to maintain confidentiality and protect company assets.
Professional communication and appearance.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Customer Service
Communication
Confidentiality
Operational Support
Report Completion
Policy Compliance
Physical Stamina
Professionalism
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances