Call Centre Agent – Marriott International
Role Summary
The Call Centre Agent - At Your Service is responsible for providing a memorable and unique experience for guests. This role involves delivering various services throughout a guest's stay, ensuring their needs are met and enhancing their overall experience.
Job Description
In this role, you will engage with guests to address their requests and provide assistance throughout their stay. You will work in a dynamic environment that emphasizes professionalism and guest satisfaction.
Key Responsibilities:
- Address guest requests promptly and efficiently.
- Process operational needs related to guest services.
- Complete reports as required for operational efficiency.
- Share local area highlights and recommendations with guests.
- Maintain a safe and secure workplace by following policies.
- Uphold quality standards in all guest interactions.
- Present a professional appearance at all times.
Job Requirements
High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
Ability to perform physical tasks such as moving and lifting objects.
Compliance with company policies and procedures.
Ability to maintain confidentiality and protect company assets.
Professional communication skills.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Attention To Detail
Teamwork
Application Tips
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