Captain at Ottotree Entertainment Sdn Bhd (Loudspeaker) - Selangor

The Captain is responsible for supervising the service crew to ensure that all customer service standards are met with excellence. This role plays a crucial part in fostering a collaborative environment that prioritizes customer satisfaction and operational efficiency.

As a Captain at Ottotree Entertainment Sdn Bhd, you will oversee the daily operations of the service crew, ensuring a positive atmosphere and prompt service for guests. Your leadership will guide team members in delivering exceptional customer experiences.

Key Responsibilities:

• Supervise the service crew to maintain high customer service standards.
• Train and guide team members to enhance their skills and performance.
• Ensure guests receive prompt and attentive service at all times.
• Handle customer inquiries and complaints effectively.
• Foster a collaborative and positive work environment.
• Maintain knowledge of food safety and hygiene standards.
• Schedule and manage shifts, including weekends and holidays.